SAP Innovation Day for CX London 2025

SAP Innovation Day for CX will take place on June 17, 2025, at Convene, 22 Bishopsgate, London. This one-day event is designed to help professionals explore SAP's latest customer experience (CX) innovations and practical applications across industries.

The agenda includes expert-led sessions on AI-driven experiences, system integration, and SAP partner ecosystem strategies. Attendees will participate in interactive problem-solving discussions focused on connecting business value to customer engagement outcomes.

SAP Innovation Day for CX Themes

• AI-Driven Customer Experience: How artificial intelligence enhances customer personalization and automates engagement workflows. Useful for CX strategists and digital leaders.
• Front- and Back-Office Integration: Methods to unify customer-facing tools with operational systems. Relevant for IT architects and enterprise operations managers.
• Partner Ecosystem Utilization: Maximizing value from SAP's partner network for innovation and delivery. Geared toward business development professionals and systems integrators.
• Interactive Problem-Solving Sessions: Use-case workshops that align technology capabilities with strategic goals. Beneficial for cross-functional teams and product owners.

SAP Innovation Day for CX Target Audience

• Chief Customer Officers and CX Executives
• Digital Transformation and Innovation Leaders
• IT Architects and Integration Specialists
• Business Development and Partner Managers

SAP Product Portfolio

• SAP Customer Experience (SAP CX): Includes Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Cloud to manage multichannel engagement.
• SAP Business Technology Platform (SAP BTP): Offers data management, analytics, and integration services to support application development.
• SAP S/4HANA: Core ERP suite for managing enterprise processes with real-time analytics and transaction capabilities.
• SAP SuccessFactors: Human capital management platform for payroll, talent management, and employee experience.
• SAP Ariba: Cloud-based procurement and supply chain solution supporting supplier collaboration and contract lifecycle management.
• SAP Concur: Platform for travel, expense, and invoice management with automation and compliance tracking.
• SAP Fieldglass: External workforce management solution for services procurement and vendor oversight.
• SAP Analytics Cloud: Unified analytics environment offering business intelligence, planning, and predictive modeling tools.