ServiceNow Knowledge Las Vegas 2025

ServiceNow's Knowledge 2025 conference is scheduled for May 6 to May 8, 2025, at The Venetian Resort in Las Vegas. This annual event brings together professionals to explore advancements in digital transformation and workflow automation.

Event Themes at Knowledge 2025

• Artificial Intelligence Integration: Applying AI to enhance business processes, offering insights valuable to CIOs and IT directors.
• Digital Transformation Strategies: Leveraging technology to drive organizational change, pertinent to business strategists and transformation leads.
• Customer Experience Enhancement: Tools and practices for improving customer service operations, relevant to customer service managers and experience officers.
• Employee Experience Improvement: Solutions for streamlining HR processes and boosting employee engagement, aimed at HR professionals and employee experience managers.

Target Personas for Knowledge 2025

• IT Executives: CIOs and IT directors seeking to implement AI and automation in their operations.
• Business Transformation Leaders: Professionals overseeing digital transformation initiatives.
• Customer Service Managers: Individuals aiming to enhance customer support and satisfaction.
• HR Professionals: HR managers focused on improving employee services and engagement.

ServiceNow Product Offerings

• IT Service Management (ITSM): Aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.
• IT Operations Management (ITOM): Provides visibility into IT infrastructure and operations, integrating with partner and third-party applications to monitor and manage services across on-premises and cloud environments.
• Customer Service Management (CSM): Enhances customer support through self-service portals, knowledge bases, and case management, integrating with various applications to improve customer experience.
• Now Platform: Offers a low-code development environment for building and deploying applications, enabling automation and optimization of business processes across the enterprise.
• Security Operations (SecOps): Integrates security tools and processes into a single platform, allowing teams to detect, assess, and respond to threats quickly, improving overall security posture.
• Governance, Risk, and Compliance (GRC): Provides tools for managing risk and compliance, integrating with various applications to ensure adherence to regulations and internal policies.
• Human Resources Service Delivery (HRSD): Automates HR processes and provides a centralized platform for managing employee services, enhancing efficiency and employee satisfaction.
• IT Asset Management (ITAM): Offers a centralized system to oversee IT assets throughout their lifecycle, helping track hardware, software, and cloud assets from procurement to retirement.
• IT Business Management (ITBM): Helps in overseeing and managing multiple IT investments, providing transparency of processes, people, and projects to increase business value.
• Configuration Management Database (CMDB): Acts as a central repository that stores and manages information about an organization’s IT assets and their relationships, supporting various IT processes.

These offerings enable organizations to automate workflows, enhance service delivery, and drive digital transformation across various departments. For more detailed information on ServiceNow's products and services, please visit their official website.