The Customer Experience Conference Manchester 2025

The Customer Experience Conference Manchester will take place on Nov. 11, 2025 at The Midland Hotel, Manchester, UK. This one-day, industry-led event brings together senior practitioners to examine the latest CX innovations, with a focus on digital transformation, data-led insight and AI-driven personalization.

The agenda features thirty-plus case studies and interactive panels exploring how organizations convert insight into action, balance automation with empathy and quantify CX return on investment. The event is designed for customer experience leaders aiming to align strategy, technology and execution across enterprise organizations.

The Customer Experience Conference Manchester themes

• Digital innovation & adaptive interfaces: exploring real‑time personalization and unified online‑to‑in‑store experiences. Relevant to heads of digital CX and customer journey managers.
• AI, automation & emerging tech: integrating AI into live customer journeys, assessing ROI and scalability for product and CX leaders.
• Data‑driven insight activation: translating feedback and behavioral data into tactical CX actions. Useful for analytics directors and VoC practitioners.
• Hyper‑personalization with human touch: balancing machine‑led personalization with empathy, guided by marketing and loyalty senior roles.
• Customer‑centric culture embedment: operationalizing CX across teams for consistent execution. Relevant for cross‑functional and operations leaders.
• ROI & metrics that matter: building executive dashboards linking CX to revenue and retention for finance‑aligned CX professionals.

The Customer Experience Conference Manchester target audience

• Directors and heads of customer experience in large enterprises
• Senior analytics and insights leads focused on VoC and CX measurement
• Product and digital leaders responsible for journey design and automation
• Marketing and loyalty executives integrating personalisation and empathy into CX

Company products overview

• One‑day CX conference format combining case‑study presentations and peer panels across digital innovation, AI, personalisation and VoC.
• Networking exhibition area offering vendor engagement, partner meetings and peer-to-peer sessions alongside main stage content.
• Sponsorship and speaking packages that include slot allocation, exhibition space and curated one-to-one delegate meetings.
• Group booking structure enabling teams to attend at scale with tiered discounts for multiple participants.

Event sponsors

• Tesco PLC
• Novartis
• BNY Mellon
• Lloyds Banking Group
• Nationwide Building Society
• Virgin Red