Zendesk Relate Las Vegas 2025

Zendesk Relate 2025 will take place from March 25-27, 2025, at ARIA Resort & Casino, Las Vegas. This event will gather industry leaders, customer experience professionals, and technology experts to explore advanced strategies in customer support, digital transformation, and user engagement across multiple industries. Attendees will have the opportunity to learn about Zendesk’s latest innovations and best practices from top practitioners.

Designed to provide insights for senior professionals, Zendesk Relate 2025 focuses on aligning customer service initiatives with business goals, optimizing operational efficiency, and integrating AI-driven tools for better customer interaction. The conference features workshops, expert sessions, and networking opportunities for in-depth discussions on practical solutions to elevate customer experience and business outcomes.

Event Themes at Zendesk Relate 2025

• Customer Experience Transformation: Focuses on evolving customer service strategies to meet growing demands, relevant for Chief Customer Officers, VPs of Customer Success, and experience design leaders.
• AI and Automation in Service: Covers the use of AI and automation to streamline support tasks, ideal for product managers and heads of digital transformation looking to enhance efficiency.
• Omnichannel Support Strategies: Explores multi-channel engagement, integration, and best practices, key for operations managers and directors of customer engagement managing diverse customer touchpoints.
• Data-Driven Decision Making: Discusses leveraging customer data to drive decisions and improve service, valuable for data analysts and directors of customer insights.

Key Personas for Zendesk Relate 2025

• Chief Customer Officers and VPs of Customer Success
• Directors and Managers of Customer Engagement
• Digital Transformation and Product Managers
• Customer Insights and Data Analytics Leaders

Current Zendesk Product Offerings

• Zendesk Support Suite: An integrated solution for managing support across email, chat, social, and other channels to provide seamless customer interactions.
• Zendesk Chat: A live messaging tool that enables real-time customer support and engagement, useful for sales and support teams looking to increase responsiveness.
• Zendesk Talk: A cloud-based call center solution with intelligent routing, enabling efficient voice support integrated with other channels.
• Zendesk Explore: A reporting and analytics tool providing data insights across customer interactions, helping teams make informed decisions based on real-time metrics.