The AI-Native Advantage: Seamless Consumer Experiences 2025

The upcoming webinar “AI-Native Platforms for Customer Experience” will take place online on July 23. The webinar will be led by Forrester Principal Analyst Max Ball and Vijay Verma of Mosaicx and TeleVox. During the webinar, Max and Vijay will explore how AI-native approaches are helping CX leaders overcome common roadblocks and accelerate transformation. This session focuses on how AI-native technologies are reshaping customer experience strategies in response to evolving consumer expectations. 

Attendees will hear insights from cross-industry leaders who have implemented AI-native platforms to simplify operations and deliver personalized, scalable customer engagement. The event will explore the barriers many organizations face, including complex tech stacks and delayed AI adoption.

Key Themes at the AI-Native Platforms for Customer Experience Webinar

• Consumer expectation trends: For CX, product, and marketing leads tracking how digital-first behaviors are redefining customer standards for responsiveness and personalization.
• Challenges with legacy systems: Useful for IT, digital transformation, and operations executives managing disconnected tech stacks and integration gaps.
• Impact of AI-native platforms: Relevant to innovation, product, and CX teams evaluating AI’s role in unifying data and personalizing interactions at scale.
• Cross-industry case studies: Designed for senior decision-makers benchmarking transformation efforts and identifying best practices in AI implementation.

Who Should Attend

• Chief Customer Officers and VPs of Customer Experience
• Directors of Digital Transformation or Innovation
• IT and Product Leaders focused on CX platforms
• Marketing Executives overseeing omnichannel personalization

Products and Capabilities Offered by the Organizing Company

• AI-Native Customer Experience Platform: Enables real-time personalization, conversational AI, and unified engagement across channels with native machine learning capabilities.
• Journey Orchestration Tools: Coordinate cross-channel workflows with dynamic decisioning and customer-level data integration to support omnichannel experience delivery.
• Customer Data Management: Centralized system that unifies behavioral, transactional, and sentiment data to support AI-driven personalization and segmentation strategies.
• AI-Powered Insights & Reporting: Embedded analytics tools that track customer interactions, predict churn, and surface opportunities for proactive engagement and CX improvement.

Event Sponsors

• Medallia