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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Why AI Exposed Marketing’s Biggest Structural Weakness
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Editorial
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Composable CX Intelligence Starts With a Blueprint, Not a Platform
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What Customer Data Integration Really Means — and Why It’s Not Just Aggregation
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ai12z Launches 'Vibe Coding' for No-Code AI Assistants
Decagon co-founders Jesse Zhang (left), CEO, seated at a desk, and Ashwin Sreenivas, president, standing beside him in a modern office workspace.
Decagon Triples Valuation to $4.5B With $250M Series D
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4 B2B Customer Experience Models Built for Revenue and Retention
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6 Ways AI Turns Contact Centers Into Intelligence Hubs
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Listening Is the New Customer Data Strategy
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Coveo Posts Record Bookings in Q3 FY 2026
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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