Latest Marketing & Customer Experience Leadership Reading

Brevo’s $583 Million Funding Round Signals a CRM Market Reset

The 7 Habits of Highly Effective Customer Experience Leaders

Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce

Customers Aren’t Shopping Your Category — Stop Pretending They Are

Is Trust the Metric That Matters Most in CX?

Beehiiv Launches Automations v3 Workflow Builder for Publishers

3 CX Leadership Moves That Matter More as AI Scales

The Real Constraints Holding B2B Commerce Back

Don't Be a Marketing ROI Hardo. Find the Signals

How Dropbox and Daybreak Studio Built a Cinematic Webflow Experience for the McLaren F1 Team Partnership

Post-ZIRP, Why Customer Experience Is the Only Growth Metric That Still Holds

Agentic AI Is Forcing a Rethink of Customer Experience Leadership

PolyAI Raises $86M Series D for Enterprise Voice AI

Wasn't NPS Supposed to Be All But Gone This Year?

Customer Data Whispers, AI Answers: A New Playbook for 2026

Outset Raises $30M Series B for AI-Native CX Platform

The Hidden Engine of Customer Loyalty? Your Contact Center

Setting AI Initiatives up for Success in 2026

The Marketing Reality Check CMOs Need: Emojis, Awareness and AI Won’t Save You

CX Basics Still Win: The Timeless Playbook for Customer Experience Leaders

Inside the GenAI Divide — and Why Customer Experience Teams Are Closing It

Choice Paralysis Is Quietly Wrecking Your Conversions

Digital Trust Won’t Come From Campaigns

Marketing vs. IT Was Never the Problem — Structure Was

Kustomer Adds Automation, Observability Assistants to CX Platform

The VoC Confidence Gap Is Here — and Surveys Won’t Save You

Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026