Latest Marketing & Customer Experience Leadership Reading(Page 3)

Salesforce to Acquire Regrello for AI Workflow Automation

Tale of Two Countries: US vs. Japan in Customer Experience and AI

When Brand Journeys Get Fragmented, Consistency Wins

Why Your Customer Experience Metrics Miss the Boat

15 Marketing Certifications That Can Help You Earn a Better Salary

Cognitive Debt in CX: How AI May Be Quietly Steering Your Customers

The ACE Rule: Empowering Every Employee as Acting Chief of Experience

Why a Strong Taxonomy Is the Backbone of Exceptional Customer Experience

Why Generative AI Chatbots Need a New Playbook for Analytics

CMO Circle: The Real Cost of Marketing on a Shoestring Budget

Back to Basics: 3 Foundational Capabilities for CX Success

Why AI-Optimized Websites Win Higher Conversion Rates

Survive the AI Takeover of Search — 5 Moves Every Brand Must Make

OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love

Need Better Customer Journey Insights? Try the Value Equation.

The Real Cost of DEI Rollbacks in Customer Experience Strategy

Customer Data Management in 2025: AI’s Role in Personalization, Prediction and Trust

Kustomer Secures $30M to Advance AI-Native CX Platform

HR’s CX Power Move: Building a Culture That Serves the Customer

Autonomous CX Starts Here: Use Cases That Deliver Real Marketing ROI

Clear Language Is the Love Language of Customer Experience

Why Marketing — and Not IT — Must Lead the AI Transformation

Tariffs Are Rising. So Should Your CMO IQ.

Rethink Your Customer Experience Strategy: Why Internal Alignment Comes First

Omnichannel Customer Experience: Why Most Strategies Still Fail

When UX Design Undermines Customer Experience

Can the CRO Help Align Marketing for Long-Term Growth?