Latest Marketing & Customer Experience Leadership Reading(Page 9)

Customer Data Management in 2025: AI’s Role in Personalization, Prediction and Trust

Kustomer Secures $30M to Advance AI-Native CX Platform

HR’s CX Power Move: Building a Culture That Serves the Customer

Autonomous CX Starts Here: Use Cases That Deliver Real Marketing ROI

Clear Language Is the Love Language of Customer Experience

Why Marketing — and Not IT — Must Lead the AI Transformation

Tariffs Are Rising. So Should Your CMO IQ.

Rethink Your Customer Experience Strategy: Why Internal Alignment Comes First

Omnichannel Customer Experience: Why Most Strategies Still Fail

When UX Design Undermines Customer Experience

Can the CRO Help Align Marketing for Long-Term Growth?

The Most Overlooked Source of Actionable Customer Insights

Agentic AI and the Future of Customer Support: What CX Leaders Need to Know

Which AI App Is Best for My Marketing Team?

The Omnichannel Illusion: Why Customers Just Want One Thing

VCs Love AI-First Startups. Here’s Why That Matters for Marketing Leaders

Designing Customer Journeys With Heart—Even When Chatbots Are Involved

Customers and Tech Overload: Okay, Boomer?

Agentic AI Gets Real: Use Cases Marketers Can Deploy Now

What Prime Day 2025 Reveals About Shipping, Returns and Customer Expectations

Why Scalable Customer Journeys Are the New Growth Imperative

HubSpot Launches First CRM Connector for Anthropic's Claude

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions

Inside the Brands Getting Data-Driven Customer Experience Right

The Insurance CX Upgrade: AI and Virtual Assistants in Action

Prompt Engineering and Its Vital Role in AI-Driven Marketing

How Agentic AI Broke the Rules of Martech Decisioning