Articles Tagged "Customer Service"

Is AI a New Holiday Shopping Trend? Here’s What Data Reveals

GetVocal Raises $26M Series A to Scale Governed AI Agents

CX Strategy Must Evolve With AI — Don't Miss the Boat

The CX Leader’s Guide to Microsoft Ignite 2025

Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders

8x8 Launches AI Summaries Viber Integration for CX Suite

Five9 Launches Genius AI Updates to Scale Customer Experience

The CX Business Case the C-Suite Actually Buys

The Rise of AI as a Real-Time Coach in the Modern Contact Center

When Customer Service Becomes a Brand Moment

Customer Loyalty Wins. Customer Service Delivers.

The Measurement Crisis Holding Customer Service Back

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

Time for a Reboot How We Measure Customer Success

AI in Customer Service: Billion-Dollar Mistake When Deployed Wrong

Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise

Tech Giants Back Uniphore's $260M Series F for Enterprise AI Platform

The Night a 3 a.m. Fire Alarm Exposed Customer Service’s Biggest Flaw

Some Consumers Find Zero Benefit With AI in Customer Service

NiCE Launches AI Ops Center for Enterprise CX Reliability

Genesys & Scaled Cognition Partner on Agentic AI for CX

Qualtrics to Buy Press Ganey Forsta for $6.75 Billion

Voice AI Market Outlook: Vendors, Verticals and the Road to 2030

Quant Launches Agentic AI to Fix Broken Customer Service Loops

Beyond the AI Bubble: How Specialization and Human-AI Synergy Will Drive ROI

FTC's Historic $2.5B Settlement Forces Amazon to Rethink Customer Experience

Why Voice AI Is the Most Natural Customer Experience Channel