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Web Cms News & Analysis

Sunny Days: Hyatt Credits OpenText Cloud for 'World Class' Intranet

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Mike Cohen remembers the early days of the Hyatt Hotels "internal portal" about 10 years ago.

Sometimes he tries to forget them.

The hotel chain's director of communications systems recalled a small internal portal that grew into a company-wide collection of HTML pages.

And you needed to work with an IT administrator to produce content.

"It lacked the ability to search for information and didn't give people the ability to share content or collaborate with other individuals," Cohen said during a CMSWire webinar last week.

So, Hyatt went to work.

The result? A better intranet at the Chicago-based hotel chain — and a 500 percent increase in intranet use among its 75,000-employees over the last five years.

The improved intranet today is powered by Waterloo, Ontario-based provider OpenText's cloud infrastructure. Hyatt partnered with OpenText a couple years ago because of its upgrade help, licensing model, content management experience and 24/7 support Hyatt needed as intranet use increased.

Discussion Point: Why Would You Buy a Proprietary CMS?

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As long as businesses churn content through the web, the debate between open source and commercial software will persist.

Who wins? Maybe neither.

Price. Support. Community. Vendor lock-in. Vendor lock-out. The debate won't end soon.

Today, we're keeping the conversation going.

Stop Being Stupid: Many WordPress Users Are Security-Less

WordPress users have a common enemy when it comes to security. Themselves.

At least that's the contention of a new survey by CodeGuard, which shows WordPress users own lack of security knowledge may be putting their sites at risk. CodeGuard CEO David Moeller claims users aren’t up to date on security or backing up their files adequately to protect their content.

Of course, he has reason to say that: CodeGuard provides cloud-based website backup services. Still, the growing issue of security problems are hard to ignore.

Build Audiences, Not Visitors

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One statistic that gets thrown around too easily these days is how much of a buyer’s journey is completed before the first sales contact. Some analysts claim that it’s 60 percent. Some say it’s as much as 74 percent.

Regardless of which number is right, it comes down to this: buyers turn to external and brand-produced content more and more to reach a buying decision.

The Inside Scoop on Adobe Experience Manager #AdobeSummit

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SALT LAKE CITY -- There's something beyond the glamour, the food, the Grammy-winning bands and quips from Michael Keaton at the Adobe Digital Marketing Summit here. Many of the 6,000 attendees gathered at the Salt Palace Convention Center have an important job back home.

They manage Web Content Management Systems (CMS).

It's not as pretty as the sights here in Salt Lake. It's a technology battlefield of code development, implementation challenges and customization realities.

James Trinnaman knows this well. He's the solutions manager for The Church of Jesus Christ of Latter-day Saints in the Salt Lake area. He and his team implemented the Adobe Experience Manager (AEM) Web CMS in November 2013.

"Our previous CMS was home-grown based on other platforms," Trinnaman told CMSWire. "People who are doing the content for us wanted a simple way to standardize templates and take a little more control of ownership of publishing themselves so they weren't depending on IT to do so."

Jahia Hires Web CMS Veteran to Grow Global Partnerships

For Piyush Patel, the proof was in the proverbial web content management pudding.

Back in 2009, he helped a client maneuver into the Jahia open source Web CMS platform. That client is still a happy customer today.

Patel, a veteran Web CMS and digital experience industry player, is the new executive vice president and general manager for the Americas at the Geneva, Switzerland-based Jahia. His formerly worked as a consultant, helping customers implement the Jahia platform.

“My model is very much in line with Jahia's,” Patel told CMSWire, “and it just made sense to join the company.”

What's New for You This March in Open Source CMS

Is open source the next big thing? At least that's what it seems, based on a burst of unrelated news in the past month. As CMSWire writer Miles Kehoe explained a few weeks ago, "Open source software has gone from quirky and free to mainstream for the enterprise."

Just think about it. 

  • Open Whisper Systems announced the latest iteration of its secure open source messaging app
  • Pivotal Software announced the Open Data Platform (ODP), an initiative that brings together GE, Hortonworks, IBM, Infosys, Pivotal, SAS, AltiScale, Capgemini, CenturyLink, EMC, Splunk, Verizon Enterprise Solutions, Teradata and VMware (and is open to other companies that want to join).
  • And SiteSupra, headquartered in Riga, Latvia, released its software as an open source CMS and development framework.

What else is going on in the open source world, specifically related to open source CMS? Let's find out.

Do You Believe in Digital Experience Magic? #cxmchat

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No matter how many acronyms get thrown around, a few truths lie at the center of the digital experience: 1. it's complicated, 2. it's about to get more complicated and 3. if you're basing it on anything other than a customer-centric focus, it's back to the drawing board for you. 

During the future of digital experience Tweet Jam the participants debated the finer points of rip and replace approaches vs. incremental integration, the need (or lack therein) for standards and in general tested the boundaries of the 140 character limit. Read on for some highlights.

5 Web CMS Selection Lessons You Can Use

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It was the worst-case scenario in a web content management system (Web CMS) implementation: Project abandoned.

"No project goes without at least a few bumps in the road," said Cathy McKnight, co-founder and vice president of consulting and operations at New York City-based Digital Clarity Group. "It provides you an opportunity to adjust the plan if need be. Just because you cast something down on paper doesn't mean you can't change ... or stop and reassess."

It's one lesson learned for the Web CMS implementation consultants at Digital Clarity Group. They teamed with Copenhagen, Denmark-based Sitecore, a Web CMS and customer experience management company, and interviewed companies that have gone through a Web CMS implementation. You can watch the session by clicking here.

Microsoft Confirms 'Dramatic Refactoring' of Windows Server

During a Twitter-hosted tweet jam today, Microsoft’s lead architect for Windows Server, Jeffrey Snover, acknowledged what he called “crazy innovation” happening with his key product. In response to a question from CMSWire, Snover told the crowd that his team was “working on a dramatic refactoring of the server.”

Though Snover declined to provide many further details, the question involved a specific evolutionary path which both Snover and the jam’s co-host, Azure technical fellow Mark Russinovich, skillfully refrained from denying.

Microsoft may be steering Windows Server away from its traditional role as a provider of monolithic applications on a desktop — toward a radically different scheme much more similar to what’s being done in recent months with Linux and Docker.

SQL Injection and Little Bobby Tables: How to Protect Your CMS

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If your eyes glazed over at the recent announcement of an “SQL injection” vulnerability in WordPress, take heart. You’re not alone.

SQL injection attacks are a common kind of security flaw, but are subtle enough that it’s hard for regular folks to understand what’s at risk.

In this article we’ll walk you through the basics: what “SQL injection” means, what risk it presents to you, and what you can do about it.

SQL Injection and Little Bobby Tables: How to Protect Your CMS

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If your eyes glazed over at the recent announcement of an “SQL injection” vulnerability in WordPress, take heart. You’re not alone.

SQL injection attacks are a common kind of security flaw, but are subtle enough that it’s hard for regular folks to understand what’s at risk.

In this article we’ll walk you through the basics: what “SQL injection” means, what risk it presents to you, and what you can do about it.

Docurated Content Cloud Brings Sales, Marketing Together

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The discord between sales and marketing is alive and well, but a new solution is trying to put the two on the same page through relevant content. The right content can be the difference between making or breaking a sale. And while a number of technologies can deliver using manual input, Docurated released a solution this week which it claims can do so automatically.

According to Alex Gorbanksy, CEO of Docurated, Content Cloud sits in Salesforce and uses content input from existing repositories to automatically offer sales people -- even those who are mobile -- the right content to close the best deals.

CMSWire Tweet Jam: The Future of Digital Experience #CXMChat

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Providing a great customer experience -- piece of cake, right? You may think so, as it's been the hot topic for years now, but the reality has been a little more elusive. So what new trends are emerging as we tackle the digital experience and what customer experience practices should be retired? Find out at this Thursday during our "The Future of Digital Experience" Tweet Jam.

Weebly Releases Enterprise Web CMS Solution

Weebly is making a play for the enterprise market with a new offering created specifically for companies that develop and manage 100 or more websites.

Weebly for Enterprise, which begins rolling out today, builds on the current consumer version of the Web CMS by adding a layer of business tools on top, including API support and administration tools to handle account creation and permissions needed for multi-site deployments.

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