The Wire

The MACH Alliance Enterprise Technology Report finds 78% of companies with mature composable technology attain clear AI ROI vs. 13% of those yet to implement composable NEW YORK--( BUSINESS WIRE)-- MACH Alliance, the trusted authority for practical guidance on AI-ready enterprise architecture, has released a first-of-its-kind report on the relationship between composable infrastructure and successfully adopting AI. The MACH Alliance Enterprise Technology Report surveys 600 enterprise technology decision-makers in seven global markets, examining the impact composable technology has on AI implementations now and where it's heading to support agentic AI.

MELVILLE, N.Y.--( BUSINESS WIRE)-- Verint ®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio ® transaction will move forward under a single corporate name: Verint. The decision follows a period during which teams from both companies worked to pull together product strategies and brand identity.

Leading employee rewards platform earns back-to-back customer satisfaction honors and first-ever Top 100 recognition. Recognition affirms Giftogram's obsession with employee and customer satisfaction alike.

New Page Builder Agent expands Seismic’s current lineup of AI agents, transforming how teams create, manage, and scale go-to-market efforts to win with confidence SAN DIEGO--( BUSINESS WIRE)-- Seismic, the global leader in AI-powered enablement, today announced its Winter 2026 Product Release, introducing new capabilities designed to help go-to-market (GTM) teams cut through growing operational complexity and execute with greater clarity and consistency. According to Gartner®, 49% of sellers are overwhelmed by the number of tools they need to use, and those overwhelmed sellers are 43% less likely to hit quota — a clear signal for go-to-market leaders that unchecked tech complexity can leave revenue on the table.

The company becomes first in category to guarantee marketing outcomes, signaling strong platform performance & commitment to customer success CHICAGO--( BUSINESS WIRE)-- ActiveCampaign, the autonomous marketing platform that has redefined its product for the AI era, announced a Results Guarantee for new customers. Unlike traditional money-back policies, ActiveCampaign's guarantee is focused on instant results, with a full refund available if they don't see them within their first month for any reason.

AUSTIN, Texas, Feb. 17, 2026 /PRNewswire/ -- TrueDialog, a leading provider of enterprise-grade SMS texting solutions, today announced the launch of its visual Rich Communication Services (RCS) composer, giving businesses the ability to create, test, and deploy rich, interactive messaging campaigns directly within the TrueDialog platform—no code required. RCS and Rich Business Messaging (RBM) represent the next evolution of mobile marketing, delivering branded, app-like experiences inside native messaging apps.

New research reveals how enterprises are moving beyond scripted automation to outcome-driven Agentic AI, achieving 3x faster deployments, 80%+ containment rates, and double-digit CSAT improvements HOBOKEN, N.J.--( BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic AI in production and realizing measurable business outcomes, including double-digit reductions in cost per contact, containment rates exceeding 80%, and CSAT gains of up to 20%. Based on research with global organizations across industries already running Agentic AI at scale, the report provides concrete evidence of how AI-first customer experience is delivering real-world results today.

Proposed transaction brings together two leading enablement platforms to support the evolving needs of modern revenue organizations SAN DIEGO & SEATTLE--( BUSINESS WIRE)--Seismic and Highspot today announced they have signed a definitive agreement to merge the companies. The transaction will bring together two leading enablement platforms with a shared vision to reimagine and accelerate performance for revenue teams amid increasingly complex challenges for go-to-market (GTM) teams.

NEW YORK, Feb. 9, 2026 /PRNewswire/ -- PolyAI, the conversational AI company powering natural, human-like customer service for some of the world's largest enterprises, welcomes world-renowned chef and entrepreneur Gordon Ramsay as the face of its new brand campaign. The campaign marks a major brand moment for PolyAI as it accelerates expansion in the United States and deepens its position as the category leader in enterprise conversational AI.

Accel leads the round, joined by WillowTree Ventures, MVP Ventures, as Fibr AI turns websites into adaptive experience systems built for modern traffic—human and AI alike SAN FRANCISCO, Feb. 4, 2026 /PRNewswire/ -- Fibr AI, the company building the Agentic Web Experience Layer to unlock revenue, today announced $7.5 million in Seed funding led by Accel, with participation from WillowTree Ventures and MVP Ventures, alongside prominent Fortune 100 operatorsas angel investors and advisors. Ankur (AJ) Goyal, CEO and Co-Founder, and Pritam Roy, CPO and Co-Founder, the founding team behind Fibr AI.