The Wire

Accel leads the round, joined by WillowTree Ventures, MVP Ventures, as Fibr AI turns websites into adaptive experience systems built for modern traffic—human and AI alike SAN FRANCISCO, Feb. 4, 2026 /PRNewswire/ -- Fibr AI, the company building the Agentic Web Experience Layer to unlock revenue, today announced $7.5 million in Seed funding led by Accel, with participation from WillowTree Ventures and MVP Ventures, alongside prominent Fortune 100 operatorsas angel investors and advisors. Ankur (AJ) Goyal, CEO and Co-Founder, and Pritam Roy, CPO and Co-Founder, the founding team behind Fibr AI.

Verified customer feedback positions NiCE Cognigy as the only vendor to receive the Customers’ Choice distinction in this year’s report Hoboken, N.J., February 3, 2026 – NiCE (Nasdaq: NICE) today announced that NiCE Cognigy, a global leader in AI-first customer experience solutions, has been recognized as the only solution to receive the Customers’ Choice distinction in the 2025 Gartner® Peer Insights™ “Voice of the Customer” for Enterprise Conversational AI Platforms, based on verified customer feedback. For a complimentary copy of the report, click here.

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries with multilingual support PALO ALTO, Calif.--( BUSINESS WIRE)--Genspark, the all-in-one AI workspace for 1B+ global knowledge workers, today announced that Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, is powering its Call for Me AI agent with Twilio Programmable Voice. By leveraging Twilio's global voice connectivity, Genspark enables users to delegate phone call-based tasks to AI, breaking down language barriers, reducing wait times, and turning intent into action at scale.

New SaaS product standardizes data structure, ingestion and delivery and helps prepare digital experiences and e-commerce sites for agentic AI Odense, Denmark, 3 rd February 2026, Umbraco has launched Compose, a new SaaS product designed to save developers time when integrating a range of technologies within composable digital experience platforms. Compose is the first product launched by Umbraco that can be used entirely independently from its open-source.

CHICAGO--(BUSINESS WIRE)-- ActiveCampaign, a leading autonomous marketing platform, today announced the acquisition of Feedback Intelligence, an AI evaluation and analytics tool that turns raw conversations into actionable performance insights. The acquisition accelerates ActiveCampaign's ability to evolve Active Intelligence, the company's AI engine that powers autonomous marketing workflows for global businesses.

Bringing together four of the top B2B software review platforms will create the largest source of online data and software insights to fuel intelligent buying in the age of AI CHICAGO, Jan. 29, 2026 /PRNewswire/ -- G2, the world's largest and most trusted software marketplace, today announced it has formally agreed to acquire the software discovery and recommendation platforms Capterra, Software Advice, and GetApp from Gartner, INC. (NYSE: IT). The acquisition brings together four of the top B2B software review platforms with complementary global audiences and datasets to power software buying and selling in the age of AI.

New AI capability helps enterprises reason over qualitative and quantitative customer journey data, accessed through the Ask TheyDo conversational interface AMSTERDAM, January 28, 2026 — TheyDo announced the general availability of its new AI-powered analyst agent, enabling experience intelligence to be used in everyday decision-making across the enterprise. Following TheyDo’s recognition as a Leader in The Forrester Wave™: Customer Journey Management Platforms, Q4 2025, the analyst agent extends the company’s AI-powered journey management capabilities by allowing teams to analyze journeys through natural-language conversation.

Voices' Amplified 2026 report reveals performance-grade voice AI as emerging quality standard NEW YORK CITY, NEW YORK / ACCESS Newswire / January 28, 2026 / Voices, the world's leading enterprise-class marketplace and platform for actor-powered voice AI solutions, today announced the launch of its inaugural annual report, Amplified 2026: The Annual State of Voice Report, revealing a critical adoption gap between consumer behavior and enterprise readiness in voice AI deployment. The report draws on insights from a survey, conducted by Censuswide, of 700 business leaders and consumers to explore how voice AI is impacting interactions between brands and humans.

BOSTON--( BUSINESS WIRE)--Klaviyo (NYSE: KVYO) today announced the launch of the Klaviyo app in ChatGPT, a new integration that gives marketers instant access to their Klaviyo data right inside ChatGPT. This launch marks another milestone as Klaviyo accelerates its AI roadmap following its MCP Server and Marketing and Customer Agents introduced last year.

New investors Coatue Management and Index Ventures lead $250 million Series D round SAN FRANCISCO--( BUSINESS WIRE)-- Decagon, the leader in conversational AI agents for concierge customer experiences, today announced $250 million in Series D funding, led by new investors Coatue Management and Index Ventures, with participation from new investors ChemistryVC, Definition Capital, and Starwood Capital, and continued support from existing investors including a16z, A*, Accel, Avra, Bain Capital Ventures, Elad Gil, T.Capital, Forerunner, and Ribbit Capital.