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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The 'Chief Experience Officer' (CXO) Is a Vanity Title
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Editorial
Humanoid robots wearing headsets work at laptops in a modern call center, symbolizing AI-driven customer support and automated contact center operations.
When Contact Center AI Starts Working Against Agents
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Editorial
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Marketing in 2026: Why Authority Now Beats Visibility
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Why CMOs Are Rethinking AI Pilots in Digital Commerce
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8x8 Reports Surge in AI-Powered CX Platform Adoption
Ibexa Summit 2026
Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella
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Why AI Still Needs Human Architects in Customer Experience
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Is Email the Best Path to AI Commerce Dominance?
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OpenAI vs. Google: Two Visions for the Future of Agentic Commerce
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For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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