Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends, business and technology. He currently serves as editor-in-chief at Simpler Media Group’s CMSWire, where he leads editorial operations, manages the CMSWire contributor program and hosts CMSWire TV interviews and the CX Decoded podcast. He is a recognized journalist in customer experience (CX), marketing and digital transformation, frequently moderating and emceeing industry events and panel discussions.

Experience & Expertise

Nicastro began his journalism career in print before transitioning into digital media, with experience spanning newsrooms, B2B publishing and multimedia content production. Before joining Simpler Media Group in 2013, he served as sports editor, city editor and editor-in-chief at the Gloucester Daily Times, earning 12 regional journalism awards for investigative reporting, feature writing and editorial excellence. His work has been recognized by New England press associations for in-depth coverage of sports, education and community affairs.

Nicastro has worked extensively in B2B healthcare publishing, serving in editorial roles at HCPro, where he specialized in medical credentialing, compliance and healthcare policy. His reporting continues to influence CX leaders, digital customer experience leaders and digital marketers, delivering data-driven insights, expert interviews and industry analysis.

Published Work & Thought Leadership

Dom’s work has been featured in multiple media outlets, including: CMSWire (editor-in-chief), HCPro, Healthcare Safety Leader, Gloucester Daily Times, Daily Times Chronicle, Marblehead Reporter, Boston Magazine and Hockey Night in Boston. Dom broke a national story when the Kansas City Chiefs nearly wore the football helmets of a local high school team because of an equipment snafu. He is a frequent guest on podcasts, webinars and industry panels, discussing journalism, digital experience and content marketing trends.

Guest appearances include:

Industry Engagement & Speaking Appearances

Nicastro regularly moderates CX, marketing and digital experience panels, including:

Education & Personal Life

Nicastro studied journalism at Salem State College, where he was sports editor and editor of the college newspaper and a member of the 1999 league championship baseball team who broke the single season record for doubles (15) and was among the league leaders in RBI.

He lives in Manchester, NH, with his wife, Pamela, and son, Matthew, and enjoys New England sports, outdoor adventures walking and playing with his dog, Mackie, and broadcasting. He hosts Sports Desk With Dom Nicastro, a podcast covering high school and regional sports for the North Shore and Merrimack Valley. That show has been running for 12 years, starting on 1049 FM and then turning into a podcast in June 2022 on MSONewsports.com.

Articles Tagged "Ai Contact Center"