Articles Tagged "Alan Porter"(Page 2)

Stop Using Customer Metrics to Live in the Past

Not Another @#$&! Survey ...

Want to Know the Future of Customer Experience? Ask a 2-Year-Old

The IoT May Change Customer Experience, But Not in the Ways We'd Expect

Don't Let Your DX Stack Fall Prey to the Content Fallacy

Are You Measuring Part or All of the Customer Experience?

Socialize Your Culture Change and It May Just Be Successful

Why Your Customer Data Platform Is a Failure

How Good Customer Experience Can Turn Bad, in the Swipe of a Credit Card

AI's Missing Ingredient: Intelligent Content

Is Real-Time Collaboration a Real Thing?

Are Your Customers Shouting Into the Void?

Don't Dismantle Data Silos, Build Bridges

Let the Customer Experience Drive Your Technology Design

Do I Really Need 61 Apps on My Work Phone?

Employees Deserve the Same Digital Experience You Provide Customers

Is Your Voice of the Customer Program All Talk and No Action?

DAM's Reach Spreads Across the Enterprise

3 Trends Shaping Today’s Digital Workplace

Signs an Ecommerce Site Clearly Doesn't Want Your Business

Your DX Testing Isn't Done Till it Passes the 'Buddy Bob' Test

From The Jetsons to Connected Buildings, The Advent of the Intelligent Workplace

When Personas Go Wrong or, The Search for 'Fluffy'

The Connected Customer Experience Evolves: Moving Beyond the Browser

Great Customer Experience Starts With Trust: A Boxing Day Parable

CMOs: You Can't Predict the Future, But You Can Prepare

Ditch the FAQs: Design for a Frictionless Experience