Articles Tagged "Amazon"

What Prime Day 2025 Reveals About Shipping, Returns and Customer Expectations

Why Voice May Be the Ultimate CX Interface for AI Adoption

What Google Cloud’s CEO Thinks About the Future of the Call Center

Amazon's Customer Experience Playbook: CEO Andy Jassy Reveals Secrets

Generative AI Meets Alexa: How Amazon Plans to Win the Smart Assistant Race

AWS CEO Q&A: Matt Garman on Amazon’s $4B Anthropic Bet and AI Strategy

Can Amazon Alexa's Claude AI Integration Really Be That Remarkable?

Confronting AI and Inequality in the Big Tech Era

The AI Advantage: Is Your CX Falling Behind?

The AI Revolution Is Meeting Reality

How Shein and Temu Snuck up on Amazon

Why Micro-Influencers Will Dominate Amazon Prime Day 2024

AIOps for Customer Experience: Amazon Just Walk Out Lessons

I Canceled Amazon Prime and You Probably Can Too

Why We Need to Evolve From Customer Experience to Customer Obsession

2023 CMSWire Contributors of the Year: Nichole Hinton

Amazon Launches Its Own Generative AI Assistant, Q

How the 'Amazon Effect' Has Impacted Ecommerce

Google Struggles to Support Anthropic, a Key AI Partner With a New Amazon Deal

Is Amazon Customer Experience in Jeopardy After Another FTC Complaint?

Alexa Gets Smarter: But What Does It Mean for Your Privacy?

Amazon's Latest AI Gives Customer Reviews a Highlight Reel

FTC Dings Amazon for Poor Customer Experience on Amazon Prime

Two Years in, Amazon CEO Andy Jassy Faces Challenges at Every Turn

AWS Unveils Latest Tools for Developing With Generative AI

How Amazon Prime Created a Bad Customer Experience for Everyone Else

Google Eliminates 12,000 Jobs, Cites Confidence in AI Investments