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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
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Editorial
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
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Feature
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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A single person stands apart on an open expanse facing a large crowd of people clustered together, symbolizing leadership, influence and standing out from the group.
Why Great CMOs Act Like Orchestrators, Not Megaphones
Close-up view of a roulette wheel with the ball resting on the black number 8 slot, surrounded by red and black numbered sections.
Why Marketers Are the First to Bet Big on Agentic AI
Close-up of a conference table with a microphone, eyeglasses, pen, and paper in focus, with blurred boardroom participants in the background.
Is Your Board Ready for AI? Questions Every CX Leader Must Answer
US flag on the Robert Kennedy Justice Department Building in Washington DC.
Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Sign made out of grass that says, "INBOUND" in San Francisco for HubSpot's annual conference.
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
Selective focus on a USPS mailbox with a defocused FedEx mailbox in the distance. 
We’ve Lost Preview Text for Email. Are Subject Lines Next?
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Articles Tagged "Angela Ashenden"

Editorial
Article
Employee Experience
Improving Employee Experience in the Hybrid Work Era: Blum's Story
Editorial
Article
Collaboration & Productivity
Asynchronous: The New Trend in Collaboration
Editorial
Article
Employee Experience
Microsoft Viva Marks Next Step for Employee Apps But Challenges Remain
Editorial
Article
Employee Experience
Lack of Social Interaction Tops Remote Work Challenges
Editorial
Article
Collaboration & Productivity
New Together Mode Shows Microsoft Teams Is in It to Win It
Editorial
Article
Collaboration & Productivity
Slack and AWS Deepen Their Partnership, Bringing New Video Capabilities to Slack
Editorial
Article
Collaboration & Productivity
Facebook's Workplace Enters Video Meetings Competition With Workplace Rooms
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Article
Digital Workplace
Extended Reality: The Next Wave in Workplace Transformation
Editorial
Article
Digital Workplace
Slack's Innovation and Momentum Continues Apace
Editorial
Article
Collaboration & Productivity
Bots, Automation and Workflow Are Primed to Advance Workplace Collaboration
Editorial
Article
Digital Workplace
Salesforce Embeds Quip in CRM Applications
Editorial
Article
Digital Workplace
The Digital Workplace Hub: The Next Wave in Collaboration
Editorial
Article
Digital Workplace
Slack–Atlassian Deal Marks a Turning Point in Team Collaboration Market
Editorial
Article
Social Business
Are Bots Really the Next Big Thing?
Editorial
Article
Social Business
Collaboration is an Inside-Out Exercise
Editorial
Article
Social Business
Grab the Collaboration Bull by the Horns
Feature
Article
Social Business
The ROI Conundrum: Making the 'Impossible' Possible
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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