Articles Tagged "Call Center"(Page 3)

How Customer Data Platforms Can Benefit the Call Center

Inflation Is No Excuse to Cut Customer Experience Programs

What CX Professionals Can Teach the Federal Government — And Vice Versa

How Predictive and Prescriptive Analytics Improve the Call Center Experience

Does Your Business Have a Customer Support Bill of Rights?

A Look at the Pros and Cons of an Offshore Call Center

Call Centers vs. Contact Centers: Understanding the Key Differences

6 Essential Call Center Agent Skills and Traits

7 Skills and Traits of an Effective Call Center Leader

What Is Predictive Dialing and How Can It Help Call Centers?

Expansion Joins WoodWing Group, LogMeIn Updates GoToConnect and More News

4 Self-Service Trends That Are Changing Customer Service

Invoca Announced Its Acquisition of DialogTech

Expert.ai Adds New Features to Its Natural Language API

The Future of Work Is Here: How Will Customer Service Adapt?

4 Reasons Why the Call Center Should Be Omnichannel

An Opportunity for Cultural Changes in the Contact Center

Deluged by Customer Contacts? Every Agent Counts

What Happens When Customer Support Works From Home?

The Humanoid Touch: How AI is Changing Customer Experience

Avaya Files for Chapter 11 Bankruptcy, Looks Ahead

Call Center Employees: The Superheroes of Customer Experience

How to Shush Your Customers' Twitter Complaints

Enjoy Your Labor Day, Now Go Answer Your Phone

A Promise to Call You Back

Would You Run Your Call Center on Chromebooks? Avaya Thinks So

Cisco to Salesforce: Can You Handle Our New CRM Solution?