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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The Overlooked Owned Channel Sitting in Every Inbox
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How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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Customers line up at a busy deli counter beneath retro signage reading “Catering for All Occasions,” as servers take sandwich orders behind the counter in a black-and-white photo.
What Is Customer Experience (CX) and Why Does It Matter Today?
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A small golden puppy eats from a white food bowl labeled “FOOD” with paw prints, standing on a light wooden floor in a bright home setting.
Culture Eats Strategy, But CMOs Decide What’s on the Menu
A healthcare professional gently holding a patient’s hand in a comforting gesture, symbolizing compassion and trust in medical care.
How WellSpan Humanizes Healthcare Through Digital Experience
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Some Consumers Find Zero Benefit With AI in Customer Service
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Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
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Your Boss Needs a New CX ROI Language: The Customer Asset Model
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Articles Tagged "Carla Johnson"

Editorial
Article
Customer Experience
Can You Hear Me Now? Feedback Loops Put Customer Feelings to Work
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Customer Experience
How Does Your Customer Experience Measure Up?
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Digital Marketing
Why Successful Content Marketers Don't Talk About Content
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Digital Marketing
Experiences: The 7th Era of Marketing
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Digital Marketing
2014 Action Item: Did B2B Marketers Become More Agile?
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Digital Marketing
Use Purpose-Driven Content to Create Buyer Experiences
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Customer Experience
2014 Must-Do: Become Agile in B2B Marketing
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Customer Experience
2014 Wish List ... from Carla Johnson
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Customer Experience
B2B Social Media Marketing: Buyers Navigate to Peers, Tech May Not Be Answer
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Customer Experience
What the Right Brain Brings to Content Marketing
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Customer Experience
2013 Content Strategy: Do Less
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Customer Experience
He Said, She Said: Content's Role in the Sales and Marketing Marriage
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Customer Experience
Three Reasons to Fear Content Marketing
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Customer Experience
Content Marketing: Know WHY You're Headed in That Direction
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Customer Experience
Marketing vs IT: Who Drives the Customer Experience? #BMAthriving
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Customer Experience
Is Marketing Absorbing IT's Role for Marketing Automation? #BMAthriving
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Customer Experience
Discussion Point: The Hardest Part of Content Marketing Is...
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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