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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The CX Reckoning of 2025: Why Agent Experience Decided What Worked
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Portrait of Colleen Lonsberry, CMSWire Contributor of the Year 2025, in a professional headshot against an orange CMSWire-branded background.
What CX Leaders Miss When They Design Without Heart
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Portrait of Chad S. White, CMSWire Contributor of the Year 2025, smiling in a professional headshot against an orange CMSWire-branded background.
Email’s Enduring Advantage in an AI-Disrupted Marketing World
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What's Ahead for Customer Experience Leaders in 2026?
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Stop Debating CX Metrics and Start Fixing What’s Broken
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The Metrics Are in Charge. Does Your Marketing Pay the Price?
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Invisible Personalization: The CX Advantage Customers Actually Want
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Customer Experience Lessons From Classic Christmas Movies
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Time to Reverse Engineer Your 2026 CX Strategy?
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Articles Tagged "Chatbots"(Page 10)

Editorial
Article
Digital Experience
Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?
Editorial
Article
Digital Marketing
Which Chatbot Is Right For You?
Editorial
Article
Digital Workplace
How Voice-Based AI Improves the Digital Workplace
Editorial
Article
Digital Experience
3 Factors Shaping the Next Wave of Customer Experience
Editorial
Article
Digital Experience
Tweet Jam: The Evolving DX Fabric #DXChat
Editorial
Article
Digital Experience
Do Chatbots Dream of Electric Sheep?
Editorial
Article
Digital Workplace
Are Bots the Real Stars of the Digital Workplace?
Editorial
Article
Customer Experience
7 Top CRM Trends for 2017: A Look Ahead
Feature
Article
Marketing Automation
Hubspot Unveils GrowthBot, a Chatbot for Sales & Marketing
Editorial
Article
Customer Experience
Marijuana Marketer Creates Trump AI Chatbot for Facebook (Yes, Really)
Feature
Article
Digital Workplace
Microsoft Skype Bots Hit the Enterprise in Windows 10
Feature
Article
Customer Experience
Nuance to Acquire TouchCommerce - and Human-Friendly Chatbot
Editorial
Article
Customer Experience
Chatbots Are Making a Splash: Here's How Marketers Can Prepare
Editorial
Article
Customer Experience
Why Chatbots Can't Replace Empathy
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About CMSWire

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Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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