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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The Next Marketing Stack: AI Agents + Model Context Protocol
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Editorial
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The New Customer Journey Map: A Strategic Framework for CX Leaders
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Editorial
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The Measurement Crisis Holding Customer Service Back
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ChatGPT language model OpenAI o1 on smartphone screen 
OpenAI, The ‘Bailout,' and the Likely Path Forward
A robotic hand holds a crumpled paper globe, symbolizing artificial intelligence shaping or reshaping global understanding and knowledge.
AI Should Unearth the Margins, Not Reinforce the Center
Dominik Angerer, CEO of Storyblok, stands on stage at JoyConf in front of a large screen displaying the words “Turning content into connection,” speaking to an audience in a brightly lit venue with purple and pink lighting.
Storyblok & OtterlyAI Partner for AI Search Optimization
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The CX Cost of AI-Washing: Lost Trust, Bad Data, Real Risks
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How Unstructured Documents Quietly Erode Your Brand’s Credibility
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From Bottlenecks to Breakthroughs: How Awardco Scaled Marketing Velocity With Webflow and Amply
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Articles Tagged "Cmo Circle"

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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