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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Agentic or Bust? What Shoptalk 2026 Actually Revealed About Retail’s Future
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Editorial
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Why Conversational Commerce Now Requires a Control Plane
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Editorial
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The Real Customer Churn Problem? You’re Measuring It Too Late
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Notch Raises $30M Series A for Regulated AI Platform
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Composable Chaos: Why Enterprise Architects Matter More Than Ever
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NPS Is Lying to You
Man with a backpack riding on top of an airplane in midair, symbolizing a packed and fast-moving conference travel season.
The Best Customer Experience (CX) Conferences in 2026
A large crowd gathers inside a blue-lit conference hall at the Qualtrics X4 Experience Management Summit at the Seattle Convention Center March 18, 2026, with a prominent X4 logo displayed on a screen, emphasizing the scale and energy of the event.
5 Questions CX Leaders Are Asking (and What They Really Mean)
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The Contact Center Cost Cut That Actually Improves CX
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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