Articles Tagged "Contact Center"

The Great Customer Service AI Rehiring Is Coming

Scala Exits Stealth With $8.5M for Contact Center Intelligence

Medallia Experience '26: Insight Generation to Customer Action Orchestration

CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys

Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action?

Will Google Gemini Enterprise for Customer Experience Redefine the CX Stack?

Contact Center AI Didn’t Plateau. It Went Operational.

When Contact Center AI Starts Working Against Agents

8x8 Reports Surge in AI-Powered CX Platform Adoption

6 Ways AI Turns Contact Centers Into Intelligence Hubs

Bake AI, Automation and Copilots — Without Sacrificing CSAT

Liveops Launches LiveNexus AI Platform for CX Modernization

The Most Important CX Signals Happen Before the Survey

NiCE Launches Cognigy Simulator for AI Agent Testing

Five9 & Google Launch Joint AI CX Platform

What Really Defines AI-Mature Contact Centers in 2026

8x8 Acquires Maven Lab to Expand APAC Customer Engagement

Five9 Names Amit Mathradas Its Next CEO

PolyAI Raises $86M Series D for Enterprise Voice AI

UiPath & Talkdesk Partner on AI-Powered CX Automation

8x8 Launches AI Summaries Viber Integration for CX Suite

The Rise of AI as a Real-Time Coach in the Modern Contact Center

Stop Treating Your Contact Center Like a Cost — It’s a Catalyst

Tata Communications & NiCE Partner on AI-Powered Contact Centers

PwC & Salesforce Launch AI-Powered Contact Center Solution

Alchemer Acquires Chatmeter to Unify Customer Feedback

Why Voice AI Is the Most Natural Customer Experience Channel