Articles Tagged "Contact Center"(Page 7)

Is Self-Service the Only Way to Save Money in the Contact Center?

Why Marketing Needs to Drive the Entire Omnichannel Customer Experience

Cisco Acquires BroadSoft for $1.9 Billion

How to Make the Most of Your Contact Center Data

Meet the New Telemarketing: Proactive, Positive and Personalized

Contact Center Shake-Up: NICE Acquires inContact for $940M

Genesys Update Works to Engage Your Customers

Modern Customer Service: Are You There Yet?

Kana Adds a Social Network to Its Call Center Toolbox

Verint Marketing Exec Calls Kana Acquisition a Game Changer

So Many Channels - and Customers Still Like the Phone

Omnichannel Service Takes the Whole Company

Kana Software Acquired by Verint for $514 Million

Oracle Updates Service Cloud, Releases Mobile Agent iPad App

Cisco Takes WebEx to the Private Cloud, Expands Hosted Collaboration Solution

5 Ways to Integrate Social Media into Your Contact Center

WEM: APAC Contact Center Industry Sees Sustained Growth, But Will Need to Evolve