Customer ExperienceCMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.SPONSORED BYEditorialCyber Week 2025: The Rise of Agentic Commerce and the Surgical ShopperRead nowEditorialCX Has Entered the Age of Capital DisciplineRead nowNewsSharpenCX-Ytel Deal Signals New Phase of Contact Center ConsolidationRead nowHow Organizational Fundamentals Deliver Frictionless AI ExperiencesThe CX Leader of 2026 Isn’t Who You ThinkCX at Scale: How Leaders Can Connect Data People and OutcomesIf Your Experience Falters, Customer Loyalty Follows — FastYour Customers Aren’t Quiet—They’ve Given Up on Your SurveysCognitive Diversity Is the CX Advantage Most Teams OverlookExplore the Customer Experience Channel