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Customer Experience

CMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.

Editorial
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Customer Service Splits in 2: Bots Handle Volume, Humans Handle Reality
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Editorial
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The First 5 Minutes Define How Customers Will Treat You
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Feature
A humanoid robot sits partially submerged in shallow water, appearing stuck and motionless, with a barren landscape in the background at sunset.
Where AI Wins — And Where It Still Falls Apart in Customer Service
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Sprinklr President and CEO Rory Read stands on a darkened stage, gesturing with both hands open toward an audience whose silhouettes are visible in the foreground, as a large projection screen behind him displays the "Accelerate SKO FY27" branding in bold white and multicolor text.
Sprinklr Ships Spring '26 Update With AI Agents, Copilots and Governance Tools Across CX Suite
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How AI Efficiency Crushes B2B Customer Relationships
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Great CX at the Expense of Employees? That’s a Losing Strategy
A large neon sign reading “FIVE9” glows in pink, blue, green and red in front of a stage at Five9’s CX Summit in Nashville. The backdrop features a wall of hats and a screen displaying “Nashville Nights + Neon Lights.” Stage lights cast colorful reflections across the venue, where a scarecrow type of figure dressed in bright, feathered accessories stands to the right.
Five9 Appoints Jay Lee as Chief Marketing & Growth Officer
Close-up of a runner in starting blocks on a track, poised to sprint at the starting line, symbolizing preparation and readiness before execution.
Why Readiness, Not Technology, Determines CDP Success
Child hugging a humanoid robot, smiling while interacting closely with the machine, illustrating human trust and emotional connection with AI.
Your Customers Trust Humans More Than AI — Even When AI Is Right
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Articles Tagged "Continuous Deployment"

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Information Management
Test Automation Isn't Easy, But It’s Essential
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Information Management
Demystifying Modern Application Development
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How Development Toolchains Will Evolve in 2020
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Strategies for Implementing Continuous Integration/Continuous Deployment
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CI/CD Is DIY So Metrics Can Be OMG
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Digital Workplace
Let's Get Real About Agile Development
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
Sprinklr Ships Spring '26 Update With AI Agents, Copilots and Governance Tools Across CX SuiteHubSpot Shifts Breeze AI Agents to Pay-per-Result PricingA 'SaaS Apocalypse' for Customer Experience? Really?The Business Case for Real-Time Decisioning in Customer Experience15 Marketing Certifications That Can Help You Earn a Better SalaryMeet EmDash, the Cloudflare CMS and WordPress 'Spiritual Successor'
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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