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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
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Editorial
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
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Feature
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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A single person stands apart on an open expanse facing a large crowd of people clustered together, symbolizing leadership, influence and standing out from the group.
Why Great CMOs Act Like Orchestrators, Not Megaphones
Close-up view of a roulette wheel with the ball resting on the black number 8 slot, surrounded by red and black numbered sections.
Why Marketers Are the First to Bet Big on Agentic AI
Close-up of a conference table with a microphone, eyeglasses, pen, and paper in focus, with blurred boardroom participants in the background.
Is Your Board Ready for AI? Questions Every CX Leader Must Answer
US flag on the Robert Kennedy Justice Department Building in Washington DC.
Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Sign made out of grass that says, "INBOUND" in San Francisco for HubSpot's annual conference.
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
Selective focus on a USPS mailbox with a defocused FedEx mailbox in the distance. 
We’ve Lost Preview Text for Email. Are Subject Lines Next?
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Articles Tagged "Cortana"

Feature
Article
Collaboration & Productivity
How the Internet of Things Enables Remote Workers
Feature
Article
Digital Workplace
Virtual Employee Assistants Changing Workplace Dynamics
Feature
Article
Information Management
5 Things to Watch for at Microsoft Build 2017
Feature
Article
Digital Workplace
Microsoft Adds New Features to Skype for Business
Feature
Article
Customer Experience
Microsoft Takes a Swipe at Salesforce with Dynamics 365 Release
Feature
Article
Digital Experience
IT Pros Are the Heroes of the Enterprise #MSIgnite
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Article
Information Management
Microsoft Has A Surprise for Win10 Users (& It's Not a Forced Upgrade)
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Article
Mobile Enterprise
Microsoft Just Loves Cortana
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Article
Mobile Enterprise
Microsoft Execs Talk Cortana, Bots & Windows
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Article
Big Data
Thanks Microsoft: A Free Deep Learning (aka AI) Toolkit
Feature
Article
Customer Experience
Cortana Does Her Best Imitation of Your Mom
Editorial
Article
Digital Experience
News You Can Use: The Best Places to Work
Feature
Article
Analytics
Microsoft Raises its Analytics Play, Will Workers Buy?
Feature
Article
Big Data
Microsoft + Machine Learning Can Help You Look Younger #StrataHadoop
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Article
Big Data
Cortana Becomes Microsoft’s Portal for Big Data Analytics
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Article
Big Data
What Data Crunchers Say About the Super Bowl
Feature
Article
Big Data
Microsoft One-Ups Apple and Gets a Big(ger) Data Game
Feature
Article
Information Management
Microsoft Wants to Own You [Video]
Feature
Article
Big Data
Why Microsoft's Cortana is 14 for 14 Calling World Cup Matches
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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