Articles Tagged "Customer Data"

Medallia Experience '26: Insight Generation to Customer Action Orchestration

Customer Retention Didn’t Get Harder. It Got Faster.

Why Customer Signals Stall Before They Become Strategy

The New Customer Data Privacy Risk: Consent That Looks Compliant

Why AI Exposed Marketing’s Biggest Structural Weakness

Composable CX Intelligence Starts With a Blueprint, Not a Platform

Listening Is the New Customer Data Strategy

Generative AI Is Moving Faster Than Customer Data Privacy Readiness

What Is Prompt-Driven Analytics? A Practical Guide for CX Leaders

Optimove Launches AI Content Decisioning Agent

Customer Intelligence Without a Center: The New CX Architecture

Brevo’s $583 Million Funding Round Signals a CRM Market Reset

The Real Constraints Holding B2B Commerce Back

Wasn't NPS Supposed to Be All But Gone This Year?

Customer Data Whispers, AI Answers: A New Playbook for 2026

Outset Raises $30M Series B for AI-Native CX Platform

CX Basics Still Win: The Timeless Playbook for Customer Experience Leaders

Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026

CX Has Entered the Age of Capital Discipline

Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders

The World Cup Playbook Every Marketer Should Steal

The Case for Zero Copy in the Modern Customer Data Stack

Better Data Means Better AI Across the Customer Journey

Is the CDP Still Queen? Exploring the Future of Customer Data

The CX Cost of AI-Washing: Lost Trust, Bad Data, Real Risks

Which Is Broken: Your CDP or Your Customer Data Management?

Inside the CDP Illusion: When Data Dreams Meet Mid-Market Reality