Articles Tagged "Customer Data"

Brevo’s $583 Million Funding Round Signals a CRM Market Reset

The Real Constraints Holding B2B Commerce Back

Wasn't NPS Supposed to Be All But Gone This Year?

Customer Data Whispers, AI Answers: A New Playbook for 2026

Outset Raises $30M Series B for AI-Native CX Platform

CX Basics Still Win: The Timeless Playbook for Customer Experience Leaders

Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026

CX Has Entered the Age of Capital Discipline

Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders

The World Cup Playbook Every Marketer Should Steal

The Case for Zero Copy in the Modern Customer Data Stack

Better Data Means Better AI Across the Customer Journey

Is the CDP Still Queen? Exploring the Future of Customer Data

The CX Cost of AI-Washing: Lost Trust, Bad Data, Real Risks

Which Is Broken: Your CDP or Your Customer Data Management?

Inside the CDP Illusion: When Data Dreams Meet Mid-Market Reality

Twilio Adds Data Tools for Enterprise Customer Engagement

Customer Feedback Tools: What CX Leaders Value Most

Inside FedEx CX: Neil Gibson on Quality, Culture and Digital-First Service

CX Leaders: Integration, Not Budgets, Define Your Next Advantage

How CDPs Bridge the Customer Data Gap CRM Can’t

Is It Digital Transformation 3.0 or AI Transformation 1.0?

CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards

Is Your Board Ready for AI? Questions Every CX Leader Must Answer

Customer Acquisition Makes You Famous. Customer Retention Makes Money

Customer Journey Intelligence: Why Data Leaders Must Bridge the Insight-to-Action Gap

Personalization Nation: How CX Leaders in the US Define Success