Articles Tagged "Customer Data"

The World Cup Playbook Every Marketer Should Steal

The Case for Zero Copy in the Modern Customer Data Stack

Better Data Means Better AI Across the Customer Journey

Is the CDP Still Queen? Exploring the Future of Customer Data

The CX Cost of AI-Washing: Lost Trust, Bad Data, Real Risks

Which Is Broken: Your CDP or Your Customer Data Management?

Inside the CDP Illusion: When Data Dreams Meet Mid-Market Reality

Twilio Adds Data Tools for Enterprise Customer Engagement

Customer Feedback Tools: What CX Leaders Value Most

Inside FedEx CX: Neil Gibson on Quality, Culture and Digital-First Service

CX Leaders: Integration, Not Budgets, Define Your Next Advantage

How CDPs Bridge the Customer Data Gap CRM Can’t

Is It Digital Transformation 3.0 or AI Transformation 1.0?

CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards

Is Your Board Ready for AI? Questions Every CX Leader Must Answer

Customer Acquisition Makes You Famous. Customer Retention Makes Money

Customer Journey Intelligence: Why Data Leaders Must Bridge the Insight-to-Action Gap

Personalization Nation: How CX Leaders in the US Define Success

What Is a Customer Data Platform (CDP)? 2025 Guide for Marketers

The Overlooked CX Upgrade: Dedicated IPs and Contact Center Reliability

How Can You Build Customer Dashboards That Drive Experience and Growth?

Why Your Customer Experience Metrics Miss the Boat

The ACE Rule: Empowering Every Employee as Acting Chief of Experience

Back to Basics: 3 Foundational Capabilities for CX Success

Customer Data Management in 2025: AI’s Role in Personalization, Prediction and Trust

Inside the Brands Getting Data-Driven Customer Experience Right

Inside Pfizer’s Playbook for Customer Excellence