Articles Tagged "Customer Data"(Page 2)

Why Voice of the Customer Breaks Down at the BPO Level

Your Gut Is Not a Strategy: Rethinking Customer Understanding

Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know

Building Customer Trust — Statistics in the US for 2025

Customer Data Platforms See Growth, Lack New Players

What Is Prescriptive Analytics? Definition, Benefits and Real-World Examples

Loyalty Starts With a Unified Customer Experience

How 5 Airlines Stack up on the State of Customer Experience

Navigating the Sea of Accessibility Regulations Under Your Radar

The Year You’ll Have to Defend Every Marketing Dollar

Why Modern CMOs Can’t Ignore Backend Infrastructure Anymore

The Quantum Leap: How Marketing May Soon Compute

Could Salesforce-Informatica Acquisition Create a Data Queen?

How to Build a Data Story That Drives Customer Experience

Customer Data Is a Strategy—Not a System Problem

How Smart CMOs Stay Ahead in Rough Economic Times

Inside the New Digital Strategy Playbook: What Smart CMOs Do Differently

Customer Health Scores Are the New CX Metrics That Matter

Examining the State of Digital Customer Experience

An Essential Guide to Contact Center Workforce Management

Why CMOs Shouldn’t Overlook Vector Search

Agentic AI: A New, Global Imperative for Customer Experience Leaders

BlueConic Expands Beyond CDPs With New Customer Growth Engine

The Hot Topics Keeping CX Leaders Up at Night

The Customer Segmentation Playbook Just Changed. Here's How

Cookies Crumbled: A Customer Data Strategy for the No-Tracking Era

The Self-Service BI Bottleneck Is Back—Can Agentic AI Fix It?