Articles Tagged "Customer Data"(Page 3)

Customer Journey Mapping or Optimizing? Why the Answer Is Both

Customer Data Management Meets Its Inflection Point

How Pfizer Is Building Customer Experience From the Inside Out

Survey Shuffle to AI Shuffle: Medallia Wants to Reshape the CX Deck

Customer Touchpoints: The Key to Unifying the Customer Journey

Marketing Teams Are Bringing Their Own AI—And It’s Changing Everything

Smarter CX, Better Outcomes: How AI Maximizes Customer Value

How to Accelerate the Data Science Lifecycle

Where Voice of the Customer Meets Voice of the Employee

Privacy-First Personalization in Marketing Wins Customer Trust

The State of Consumer Data Privacy Legislation in 2025

Data Overload: The Silent Saboteur in Your Customer Data Strategy

To CDP, or Not CDP: That Is the Martech Question

Are Customer Data Platforms the Missing Link to Omnichannel Marketing Success?

Customer Service Crisis Management: Navigating Hurricanes, High Call Volumes

How Responsible Marketing Protects Customer Trust

What’s Behind the Best and Worst Customer Service Strategies?

Using AI Responsibly to Achieve Hyper-Personalized Marketing

Before AI Personalization, Fix the Data: The CX Leader’s Roadmap

The Art of Balancing Data and Creativity: Building Brands That Connect

CX Leaders: Are You Blocking Your Own Success?

Building a Customer Data Strategy: Key Trends

Does Your Tech Stack Drive an Aligned Customer and Employee Experience?

The True Cost of Poor Customer Data Management

5 Customer Data Protection Tips to Strengthen Cybersecurity

Why You Need a Chief Experience Officer — the Right One

Marketing Trends Predictions: Did Generative AI and I Agree?