Articles Tagged "Customer Lifetime Value"

Customer Acquisition Makes You Famous. Customer Retention Makes Money

Your Missed Opportunity in Customer Experience Culture

The Loyalty Mirage: When Customer Lifetime Value Became a Moving Target

Technical Debt Is a CX Issue. Here’s Why That Matters

Stop Building Tech Stacks. Start Building Growth Engines.

Customer Service Experience: Definition, Tips & Examples

4 Strategic Ways to Work With the Customer Lifecycle

What Is Customer Lifetime Value and How Is It Calculated?

What the History of CX Teaches Us About Modern Customer Experience Strategy

Ignite Success: Expert Tips for Dynamic Marketing Promotion Strategy

The SXSW Austin Experience: Celebrities, Parties and CX Lessons

Embrace Multi-Sensory Customer Experience, Just Like Corona Does

Turn Customer Service Into a Value-Driven Asset

The Essential Elements That Build Unshakable Customer Loyalty

CFO Buy-In: Making It a Marketer's Advantage

Managing Customer Churn Post Festive Peak

Hey Marketers, Stop Dreading the Monday Retail Trading Meeting

Customer Experience Statistics: 7 Formulas You Need to Know

Building Blocks for Voice of the Customer 3.0

Companies Are Misusing Net Promoter Scores: Here’s How to Fix That

The Challenges Marketers Face Going Customer-Centric

4 Ways to Improve the Effectiveness of Your Voice of the Customer Initiatives

How Customer Data Platforms Can Benefit the Call Center

What Do Tattoos Tell You About Customer Behavior?

The New Normal: It’s All About the Experience

Long-Term vs. Short-Term Marketing: What's Your Crisis Vision?

How to Increase Customer Lifetime Value