Articles Tagged "Customer Relationship Management"(Page 2)

Customer Journey Mapping: A How-To Guide

Major Shift at Freshworks: New CEO and $230M Tech Acquisition

Guide for Perfect Sales and Marketing Alignment

Taking Hyper-Personalization to the Next Level

Will Alphabet Acquire HubSpot?

Microsoft Dynamics vs. Salesforce CRM: Who Wins?

HubSpot and TikTok Announce CRM Integration for Enhanced Lead Generation

Salesforce Raises Software List Prices for First Time in 7 Years

The Art of Taking Marketing Risks

Top Industry Insights on Differentiating Your CX Program to Drive Growth

Get off the Tech Marketing Hype Train

Salesforce Brings Conversational AI to Work With Launch of Slack GPT

A New Era of AI Transformation in the CRM Industry Arrives

What Is Marketing Automation and How Does It Help Marketers?

Customer Retention Strategies for Driving Loyalty in Uncertain Times

Understanding Customer Relationship Management (CRM): The Basics and Beyond

Lighting the Way: Rethinking CX Leadership

Successful Customer Onboarding: A Quick Guide

How Do We Measure the Happy Customer?

How Big Box CX Deficiencies Provide Opportunities for SMBs

A Guide to Bridging Customer Experience Gaps

Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service

From Appetizers to Airplanes: How My Experiences Shaped CX Design Strategies

What Can Southwest Airlines Do to Restore Customer Trust?

Salesforce's Whirlwind of Change: Another Activist Investor Buys Major Stake

US Federal Government Tackling Issues Blocking Better CX

Perks, Promotions and Personalization: Brand Loyalty in the Age of Inflation