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Customer Data Platforms
CDP Evolution: Is the Hype Finally Over?
Editorial
Digital Marketing
How Stack Composability & AI Can Supercharge Martech Stacks
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Customer Experience
What Is a CRM Platform? And How They Add Value to Your Business
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Customer Experience
Martech-Adtech Mega Deal Fails: Google-HubSpot Acquisition Collapses
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Digital Marketing
Nurturing as a Marketing Imperative
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Customer Experience
Major Shift at Freshworks: New CEO and $230M Tech Acquisition
Editorial
Digital Marketing
Guide for Perfect Sales and Marketing Alignment
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Digital Experience
Taking Hyper-Personalization to the Next Level
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Digital Marketing
Will Alphabet Acquire HubSpot?
Product Review
Customer Experience
Microsoft Dynamics vs. Salesforce CRM: Who Wins?
News
Customer Experience
HubSpot and TikTok Announce CRM Integration for Enhanced Lead Generation
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Customer Experience
Salesforce Raises Software List Prices for First Time in 7 Years
Editorial
Digital Marketing
The Art of Taking Marketing Risks
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Customer Experience
Top Industry Insights on Differentiating Your CX Program to Drive Growth
Editorial
Digital Marketing
Get off the Tech Marketing Hype Train
News
Digital Experience
Salesforce Brings Conversational AI to Work With Launch of Slack GPT
News Analysis
Customer Experience
A New Era of AI Transformation in the CRM Industry Arrives
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Marketing Automation
What Is Marketing Automation and How Does It Help Marketers?
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Customer Experience
Customer Retention Strategies for Driving Loyalty in Uncertain Times
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Customer Experience
Understanding Customer Relationship Management (CRM): The Basics and Beyond
Editorial
Customer Experience
Lighting the Way: Rethinking CX Leadership
Editorial
Customer Experience
Successful Customer Onboarding: A Quick Guide
Editorial
Customer Experience
How Do We Measure the Happy Customer?
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Customer Experience
How Big Box CX Deficiencies Provide Opportunities for SMBs
Editorial
Customer Experience
A Guide to Bridging Customer Experience Gaps
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Customer Experience
Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service
Editorial
Customer Experience
From Appetizers to Airplanes: How My Experiences Shaped CX Design Strategies