Articles Tagged "Customer Retention"

Operationalizing Journey Intelligence: The Real ROI of Acting on Customer Insight

CSAT Just Won’t Pay the Bills

Customer Retention Begins With Trust — for Customers and Employees

Why Chasing New Customers Could Sink Your CX Strategy

Post-ZIRP CX: Stop Buying Customers. Start Earning Them.

The Value Multiplier: Why Retention Beats Acquisition in a Capital-Starved Market

How Customer Advisory Boards Supercharge Account-Based Marketing in 2025

The Customer Retention Pipeline: How to Seal Leaks and Keep Loyalty Flowing

Customer Retention > Customer Acquisition. Period.

Funnels Celebrate Purchases. Flywheels Celebrate Customers.

Customer Acquisition Makes You Famous. Customer Retention Makes Money

Call Center Quality Assurance Software: 2025 Buyer’s Guide

FTC Sues LA Fitness Over Membership Cancellation Barriers

The Real Cost of DEI Rollbacks in Customer Experience Strategy

Rethink Your Customer Experience Strategy: Why Internal Alignment Comes First

Anticipation Is the Real Power of Agentic AI in Customer Experience

Loyalty Starts With a Unified Customer Experience

Marketing Promised. CX Didn’t Deliver. Here’s the Cost.

Agentforce 3: Salesforce’s Latest Bet on the Future of Agentic AI

Predictive AI in Customer Experience: What Works Today

Growth at What Cost? The Hidden Risks of Customer Segmentation

The Loyalty Program Illusion: Why Points Don’t Equal Preference

These Tech Firms Rewrote the Rules of Customer Experience Metrics

How to Build a Data Story That Drives Customer Experience

How Smart CMOs Stay Ahead in Rough Economic Times

Customer Loyalty in the Experience Economy — the CMO's Perspective

Customer Service Experience: Definition, Tips & Examples