Articles Tagged "Customer Service"

The CX Reckoning of 2025: Why Agent Experience Decided What Worked

What's Ahead for Customer Experience Leaders in 2026?

Sierra AI's $10B Valuation Marks a Turning Point for Conversational AI

Five9 Names Amit Mathradas Its Next CEO

3 CX Leadership Moves That Matter More as AI Scales

2026: The Year User Experience Finally Rewrites the Rules of AI

Agentic AI Is Forcing a Rethink of Customer Experience Leadership

PolyAI Raises $86M Series D for Enterprise Voice AI

UiPath & Talkdesk Partner on AI-Powered CX Automation

Kustomer Adds Automation, Observability Assistants to CX Platform

Is AI a New Holiday Shopping Trend? Here’s What Data Reveals

GetVocal Raises $26M Series A to Scale Governed AI Agents

CX Strategy Must Evolve With AI — Don't Miss the Boat

The CX Leader’s Guide to Microsoft Ignite 2025

Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders

8x8 Launches AI Summaries Viber Integration for CX Suite

Five9 Launches Genius AI Updates to Scale Customer Experience

The CX Business Case the C-Suite Actually Buys

The Rise of AI as a Real-Time Coach in the Modern Contact Center

When Customer Service Becomes a Brand Moment

Customer Loyalty Wins. Customer Service Delivers.

The Measurement Crisis Holding Customer Service Back

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

Time for a Reboot How We Measure Customer Success

AI in Customer Service: Billion-Dollar Mistake When Deployed Wrong

Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise

Tech Giants Back Uniphore's $260M Series F for Enterprise AI Platform