Articles Tagged "Customer Service"

8x8 Launches AI Summaries Viber Integration for CX Suite

Five9 Launches Genius AI Updates to Scale Customer Experience

The CX Business Case the C-Suite Actually Buys

The Rise of AI as a Real-Time Coach in the Modern Contact Center

When Customer Service Becomes a Brand Moment

Customer Loyalty Wins. Customer Service Delivers.

The Measurement Crisis Holding Customer Service Back

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

Time for a Reboot How We Measure Customer Success

AI in Customer Service: Billion-Dollar Mistake When Deployed Wrong

Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise

Tech Giants Back Uniphore's $260M Series F for Enterprise AI Platform

The Night a 3 a.m. Fire Alarm Exposed Customer Service’s Biggest Flaw

Some Consumers Find Zero Benefit With AI in Customer Service

NiCE Launches AI Ops Center for Enterprise CX Reliability

Genesys & Scaled Cognition Partner on Agentic AI for CX

Qualtrics to Buy Press Ganey Forsta for $6.75 Billion

Voice AI Market Outlook: Vendors, Verticals and the Road to 2030

Quant Launches Agentic AI to Fix Broken Customer Service Loops

Beyond the AI Bubble: How Specialization and Human-AI Synergy Will Drive ROI

FTC's Historic $2.5B Settlement Forces Amazon to Rethink Customer Experience

Why Voice AI Is the Most Natural Customer Experience Channel

The Acceleration of Voice AI: Where Customer Service Goes From Here

ASAPP Enhances GenerativeAgent Platform for Contact Centers

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid

What Is a Contact Center? Types, Software & KPIs for 2025

Human-Guided AI Is the Future of Customer Experience