Articles Tagged "Customer Service"

Qualtrics to Buy Press Ganey Forsta for $6.75 Billion

Voice AI Market Outlook: Vendors, Verticals and the Road to 2030

Quant Launches Agentic AI to Fix Broken Customer Service Loops

Beyond the AI Bubble: How Specialization and Human-AI Synergy Will Drive ROI

FTC's Historic $2.5B Settlement Forces Amazon to Rethink Customer Experience

Why Voice AI Is the Most Natural Customer Experience Channel

The Acceleration of Voice AI: Where Customer Service Goes From Here

ASAPP Enhances GenerativeAgent Platform for Contact Centers

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid

What Is a Contact Center? Types, Software & KPIs for 2025

Human-Guided AI Is the Future of Customer Experience

Genesys Turns Up the Volume on Agentic AI in Music City

CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards

The Digital Customer Experience Roadmap at Zoom

LivePerson & AWS Integrate Contact Center Solutions for CX

7 Actions to Elevate Your Contact Center from Cost Center to CX Engine

Call Center Quality Assurance Software: 2025 Buyer’s Guide

Tale of Two Countries: US vs. Japan in Customer Experience and AI

Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub

Kustomer Secures $30M to Advance AI-Native CX Platform

Genesys Secures $1.5B Investment From Salesforce & ServiceNow

The Making of Anthropic CEO Dario Amodei

Agentic AI and the Future of Customer Support: What CX Leaders Need to Know

Contentsquare to Acquire Loris AI for Conversation Analytics

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The Insurance CX Upgrade: AI and Virtual Assistants in Action