Articles Tagged "Customer Service And Support"

The Rise of AI as a Real-Time Coach in the Modern Contact Center

When Customer Service Becomes a Brand Moment

Customer Loyalty Wins. Customer Service Delivers.

The Measurement Crisis Holding Customer Service Back

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

The Organizational Lie and How Your Business Devalues the Customer

Tata Communications & NiCE Partner on AI-Powered Contact Centers

AI in Customer Service: Billion-Dollar Mistake When Deployed Wrong

The Night a 3 a.m. Fire Alarm Exposed Customer Service’s Biggest Flaw

Genesys & Scaled Cognition Partner on Agentic AI for CX

Why the 'Fewer Calls' Myth Is Crushing Customer Loyalty

Voice AI Market Outlook: Vendors, Verticals and the Road to 2030

Quant Launches Agentic AI to Fix Broken Customer Service Loops

The Acceleration of Voice AI: Where Customer Service Goes From Here

ASAPP Enhances GenerativeAgent Platform for Contact Centers

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid

What Is a Contact Center? Types, Software & KPIs for 2025

The UPS Store’s CX Secret: Serve Two Customers, Not One

Genesys Turns Up the Volume on Agentic AI in Music City

RingCentral Acquires CommunityWFM for AI Workforce Management

LivePerson & AWS Integrate Contact Center Solutions for CX

7 Actions to Elevate Your Contact Center from Cost Center to CX Engine

Why Generative AI Chatbots Need a New Playbook for Analytics

Agentic AI in Contact Centers: The Next Big Shift in Customer Experience

Kustomer Secures $30M to Advance AI-Native CX Platform

Genesys Secures $1.5B Investment From Salesforce & ServiceNow

The Making of Anthropic CEO Dario Amodei