Articles Tagged "Customer Service And Support"

Social Care Is the Weakest Link in Modern Customer Experience

The Great Customer Service AI Rehiring Is Coming

Qualtrics Taps CrowdStrike to Safeguard AI-Driven Customer and Employee Experience

Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action?

Contact Center AI Didn’t Plateau. It Went Operational.

Genesys Launches LAM-Powered Agentic Virtual Agent

Messaging Apps Are Rewriting Customer Service — Quietly and Asynchronously

Why AI Still Needs Human Architects in Customer Experience

Qualtrics Names Jason Maynard CEO Amid AI Push

Decagon Triples Valuation to $4.5B With $250M Series D

Medallia & Ada Partner on Agentic AI for Customer Experience

NiCE Unveils Cognigy Simulator for AI Agent Testing

What Contact Center Operations Reveal About Your Customer Experience

NiCE Launches Cognigy Simulator for AI Agent Testing

Sierra AI's $10B Valuation Marks a Turning Point for Conversational AI

Five9 Names Amit Mathradas Its Next CEO

2026: The Year User Experience Finally Rewrites the Rules of AI

UiPath & Talkdesk Partner on AI-Powered CX Automation

The Rise of AI as a Real-Time Coach in the Modern Contact Center

When Customer Service Becomes a Brand Moment

Customer Loyalty Wins. Customer Service Delivers.

The Measurement Crisis Holding Customer Service Back

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

The Organizational Lie and How Your Business Devalues the Customer

Tata Communications & NiCE Partner on AI-Powered Contact Centers

AI in Customer Service: Billion-Dollar Mistake When Deployed Wrong

The Night a 3 a.m. Fire Alarm Exposed Customer Service’s Biggest Flaw