Articles Tagged "Customer Service"(Page 11)

Do You Have AI Trust Issues?

COPC's RevealCX Monitoring App Takes Quality Assurance One Step Further

How Robotic Process Automation Fits in Your Contact Center

Apple Enters Customer Service Arena With iOS Business Chat

Customer Service Is the New Customer Acquisition

Here's How to Slice and Dice Your Call Center Data

Helpshift’s Salesforce Integration Brings Customer Service In-App

Optimizing Internal Efficiency Versus Customer Experience

Transform Your Marketing Approach and Gain a Customer for Life

Surprise! Your Customers Still Want to Speak to Humans

How Emotion and Effort Can Make or Break Your Customer Experience Efforts

Hootsuite Acquires Naritiv Solution; Conversocial Acquires HipMob

The Wild West Days of Search Are Over

SMS for Contact Centers: The Good, the Bad, the Autocorrect

Do Chatbots Dream of Electric Sheep?

Call Center Employees: The Superheroes of Customer Experience

Salesforce LiveMessage Adds 2-Way Messaging to Service Cloud

Customer Expectations vs. Customer Service: A Grand Canyon-Sized Gap

Where WebRTC Fits in the Digital Experience Puzzle

Improve First Call Resolutions for a More Profitable Holiday Season

The Omnichannel Experience: Once Exotic, Now Expected

Brick and Mortar: Reports of Its Death Are Greatly Exaggerated

Meet the New Telemarketing: Proactive, Positive and Personalized

How to Reward Your Community Members

You've Won Over the Customer, You Made the Sale - Now What?

Align Your Customer Experience Priorities With Business Processes

Migrating from One Community Platform to Another? No Sweat