Articles Tagged "Customer Service"(Page 2)

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The Insurance CX Upgrade: AI and Virtual Assistants in Action

Anticipation Is the Real Power of Agentic AI in Customer Experience

The Contact Center Tech That Works — And the Stuff That Doesn’t

ASAPP Enhances GenerativeAgent for Contact Center AI Safety

Cyara Launches AI-Powered CX Assurance Platform

Zendesk Acquires HyperArc to Boost AI Analytics Capabilities

CommBox Launches AI Platform to Transform Website Interactions

RingCentral Launches AI Receptionist for Automated Call Handling

What Customer Experience Leaders Really Think About AI

Can NiCE Hit the Jackpot With Agentic AI and New Brand Vision?

NiCE & Snowflake Partner to Unify CX Data Across Enterprise

Customer Service Chatbots: Smart Support That Never Sleeps

Predictive AI in Customer Experience: What Works Today

Leading Brands Speak Out: You Need to Balance AI and the Human Touch

The End of IVR Pain? Five9 Launches Reasoning AI Agents With Built‑In Governance

Specialized CX Starts With One: Lessons From Aflac’s Cancer Care Hotline

Zoom Adds Agentic AI to CX Platform for Contact Centers

PegaWorld 2025: A Blueprint for Agentic AI in the Enterprise

Customer Journey Orchestration: Cure for the Dory Effect

The Great Customer Support Vanishing Act

Stop Calling Customer Service ‘Customer Experience’

Research Shows Human-Centered AI Key to CX Success

Klarna CEO: We’re Giving AI More Customer Service Work, Not Less

What Is Contact Center as a Service (CCaaS)?

Smarter Than a Chatbot: Inside the New Era of Domain-Specific AI Assistants