Articles Tagged "Customer Service"(Page 6)

Sprinklr Announces Sprinklr Modern Care

Does Your Business Have a Customer Support Bill of Rights?

A Guide to Marrying Bots and Humans for Exceptional Customer Service

Why You Need a Holistic Customer Service Transformation Strategy

We've Forgotten the Most Important Part of Personalization

Customer Experience Strategies to Annoy or Delight Your Customers

Call Centers vs. Contact Centers: Understanding the Key Differences

How to Communicate Bad News to Customers

6 Essential Call Center Agent Skills and Traits

7 Skills and Traits of an Effective Call Center Leader

Why Enterprises Are Turning to Contact Centers in the Cloud

How to Build Your Customer Service Operations from the Ground Up

LogMeIn Targets SMB Market With GoToConnect Contact Center Updates

4 Self-Service Trends That Are Changing Customer Service

BlueOcean Announces New Sentiment Analytics API for Third-Party Access

Why Companies Are Investing in Natural Language Processing

The Future of Work Is Here: How Will Customer Service Adapt?

How Do You Teach Empathy?

Time Is of the Essence With Social Messaging Apps

What to Look for in a Customer Service Chatbot

Why Facebook Acquired Kustomer and How It Will Impact Customer Service Solutions

Why Now Is the Time to Experiment With Your Customer Experience

What Does Exceptional Customer Service Look Like in a Post-COVID World?

Customers Are Impatient. Here's What to Do

How Financial Services Weathered the Switch to the Online World

Humanizing Automation in CX: A Delicate But Essential Balance

What it Takes to Deliver Data-Driven Customer Service