Articles Tagged "Cxm"(Page 7)

Sonos App Redesign Fail: Customer Outrage and Falling Stock Prices

What Is the Voice of the Customer (VoC)?

AI Fails: Lessons Learned From the Front Lines of Tech Retraction

The End of Investors' Generative AI Honeymoon

Is Average Handle Time an Important Contact Center Metric? Yes, But...

AI Customer Service: The Delicate Task of Humanizing Technology

5 UX Trends to Watch This Year

Frictionless Customer Experience: Why Now and What’s Next?

Neuromarketing: A Journey Into the Consumer's Mind

How Does Microsoft's Contact Center Play Shake up the Industry?

CMO Circle: ADT's CMO DeLu Jackson on Innovating a 150-Year-Old Brand

Target's AI Transformation: Elevating Employee Efficiency & Customer Delight

What Is a CRM Platform? And How They Add Value to Your Business

AI Bubble About to Burst? What CX Leaders Need to Know

Is a 10-Second Customer Journey Possible?

Data & Trust Alliance Releases New Data Provenance Standards. What Does It Mean for CX Leaders?

Economic Strategies: Managing Marketing in Uncertainty

Steering Forward: The Dawn of AI in Customer Experience

The Worst CX Ever?

6 Degrees of Kevin Bacon: A Blueprint for Effective Customer Referrals

Is AI Your New Shopping Buddy?

Top 5 Contact Center/Customer Service Certifications

Top 8 Customer Experience Courses and Certifications

Are Brand Communities Your Shortcut to Customer Love?

Customer Contact Week: CX Leaders Dish on AI Breakthroughs and Blunders

Top 5 CX Lessons From Customer Contact Week

Reverse to Success: Mastering End-Driven Marketing and CX Strategies