Articles Tagged "Dxs19"

8 Takeaways from the DX Summit 2019

DX Summit 2019 Attendees Share Customer Experience, Marketing Challenges

Jonah Berger: Make Marketing Part of the Experience, Not an Interruption

Katrina Schiedemeyer: Develop Non-CX Talent as VoC Program Ambassadors

Stephanie Moritz: Use Design Thinking to Become Truly Customer-Centric

Francisca Hawkins: 'Employee Experience Cannot Be an Afterthought'

Kate Stewart: Build DX Teams Who Complement and Challenge Each Other

Mike Berry: Martech Success Requires Big-Picture Vision

Mark Nardone: Take a Nuanced Approach to VoC, Customer Advocacy

Sav Khetan: ‘Un-Silo’ Your Data Foundation to Enable Personalized Digital Experiences

Sean Ginevan: Measure Improvements to Understand DCX Success

Anju Visen-Singh: Close Digital Experience Gaps With Stronger Data Science Capabilities

André König: Democratize Emerging Technologies to Realize True Change

Micki Collart: 'Seek Ubiquity First,' Then Provide Consistency in Experiences

Katrina Taylor: Harness Analytics and Human Insights to Build Great Digital Experiences