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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
Young child shaping cookie dough on a kitchen table while a black dog watches closely beside a baking tray, illustrating hands-on learning with close supervision.
Bake AI, Automation and Copilots — Without Sacrificing CSAT
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Feature
Rows of empty blue seats with orange handrails on an open-top city bus, viewed from the passenger perspective, symbolizing structured journeys and shared digital pathways.
Digital Experience Platforms (DXPs): Your 2026 Comprehensive Guide
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Editorial
Humanoid robot wearing VR/AR glasses shops virtually from a modern living room, interacting with floating holographic retail items and sales displays.
Is the Metaverse Making a Comeback in Agentic Commerce?
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Overhead view of a pull-apart bread ring with golden rolls surrounding a melted cheese center on a wooden board.
What Is Experience 5.0? The New Strategic Center of Customer Experience
Two women present on stage at an Optimove Connect event, with one speaking at a podium and the other standing beside her, addressing an audience under purple conference lighting.
Optimove Launches AI Content Decisioning Agent
Two professionals smiling and posing together at a Verndale trade show booth, with Verndale branding, digital screens, and a busy conference floor visible in the background.
Verndale Acquires Amp's Product Experience Division
Toy robot standing next to a vintage rotary telephone, symbolizing the shift from traditional call-based systems to modern conversational AI.
The State of Conversational AI in Customer Experience: 2026 Edition
Collage of Liveops team members volunteering during June Volunteer Month 2025, featuring group photos at community organizations, individuals in Liveops shirts volunteering outdoors and indoors, families participating together, and a central graphic reading “Celebrating Liveops — June Volunteer Month 2025.
Liveops Launches LiveNexus AI Platform for CX Modernization
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CrafterCMS Brings AI Automation to the Digital Experience Stack
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Articles Tagged "Gemini"

News
Article
Customer Experience
Google Unveils Gemini Enterprise for Customer Experience
News Analysis
Article
Customer Experience
Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders
Editorial
Article
Customer Experience
Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise
Feature
Article
Digital Marketing
Which AI App Is Best for My Marketing Team?
News
Article
AI Market
Perplexity's Comet Browser Challenges Chrome With AI-First Internet Experience
Feature
Article
AI Market
After Months of Stagnation, ChatGPT Is Booming Again
Editorial
Article
Digital Marketing
Preparing for 2025: Will AI Search Be the David to Google's Goliath?
Feature
Article
Digital Marketing
Gemini Gems vs. ChatGPT CustomGPTs: A Marketer’s Guide to AI Mini Agents
Feature
Article
Digital Experience
ChatGPT Desktop: Your Personal Generative AI Gets Office Makeover
Editorial
Article
Digital Marketing
Why Marketers Should Care About Gemini in BigQuery
News
Article
Digital Experience
Google I/O 2024: AI to Redefine the Future of Search
Feature
Article
Digital Experience
Google's AI Narrative Is Starting to Flip
News Analysis
Article
Digital Experience
Inside the Crisis at Google
News Analysis
Article
Digital Experience
Google Revises Image Recognition for Gemini as It Sets a Relaunch
Feature
Article
Digital Marketing
Using the Gemini YouTube Extension to Improve Your Content Strategy
News
Article
Digital Experience
Why Google Renamed Bard to Gemini
News Analysis
Article
Digital Experience
Google's Gemini Marketing Trick
News
Article
Digital Experience
Google Announces OpenAI Rival: Gemini
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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