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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Genesys CEO Tony Bates on stage at his company's conference in Nashville in September 2025.
Genesys & Scaled Cognition Partner on Agentic AI for CX
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Editorial
Empty road in the forest in the Czech Republic.
The CMO’s 2026 Roadmap: How to Turn LLM Visibility Into GTM Strategy
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Editorial
Sad high school girl reading from school notes in foreground while her schoolmates gossip her in background while standing outside of the school. 
Chief Customer Officer Challenges: From 'Mean Girls' Politics to Real CX Power
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Large red Twilio logo letters displayed inside a modern office space with floor-to-ceiling windows and a branded banner in the background.
Twilio Adds Data Tools for Enterprise Customer Engagement
tage setup at Kustomer’s CX NOW 25 in New York—podium and mic beside a screen showing “CX NOW 25” over a city skyline.
Inside CX Now: How Kustomer’s AI-Native Breakthrough Highlights Enterprise Readiness
An old football scoreboard on a field in Swissvale, Penn., on a sunny day. 
The End of Scoreboard CX: Why Customer Experience Needs Movement, Not Metrics
A brown dog looking up intently at a person holding a heart-shaped treat close to its nose.
Alexa, Meet ChatGPT: New Ecommerce Customer Experience Party Has Better Snacks
Nasdaq tower in New York City displays a bright yellow digital billboard congratulating Kustomer on raising $30 million in Series B funding.
Kustomer Unveils AI-Native CX Platform With Embedded Intelligence
Martin Michalik, VP of product at Kontent.ai, giving a presentation on the new Agentic CMS product with a slide deck on a TV screen.
Kontent.ai Launches AI-Powered CMS for Content Automation
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Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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