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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool
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Editorial
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Real-Time Customer Signals Demand Real-Time Steering
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Editorial
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From Awareness to Orchestration: Rethinking Audio in the Martech Stack
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Figma Make Adds Custom Model Context Protocol & 6 New Connectors
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Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service
Waterloo, Ontario, Canada: SAP logo on Waterloo office building.
SAP’s New AI Agents Aim to Fix the Work Behind the Customer Experience
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Conductor Embeds AI Content Tools in Acquia CMS via OEM Deal
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Agentic Customer Experience Ambition Is Rising — Enterprise Readiness Isn’t
Wooden peg figures stand in two groups on a bright yellow background, with one red figure lying horizontally between them, symbolizing a weak link or service breakdown within a customer experience system.
Social Care Is the Weakest Link in Modern Customer Experience
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Articles Tagged "Greg Kihlstrom"

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Building a Case for Centralized Content Management
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Digital Transformation Goes Nowhere Without Leadership Buy-In
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The Link Between Digital Transformation and Customer Experience
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Don't Forget the Human Component of Digital Transformation
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Why You Need Real-Time Insights to Improve Customer Experience
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For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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