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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026
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Editorial
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Why 2026 CX Will Look Nothing Like Today
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Editorial
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Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
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Two Gradial team members wearing branded baseball jerseys and caps stand at the company booth at Sitecore Symposium 2025 in Orlando, Florida. One smiles behind the counter while the other holds up a Gradial tote bag. The booth backdrop displays the Gradial logo and the tagline “Remove the friction, launch more campaigns.”
Gradial Raises $35M Series B to Scale Agentic Marketing Automation
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Which AI Path Will You Take as a Marketer?
CMSWireTV graphic titled “Biggest Moments of 2025,” featuring headshots of Season 2 guests: Sarah Kimmel of CMSWire, Daniel Thrall of Intuit, Jeff Harling of Zoom, and Uman Chan of The Vitamin Shoppe. Center panel displays “CMSWireTV: The Digital Experience — Season 2, Episode 11” with a play button.
The Digital Experience Show's Biggest Moments of 2025
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CX Has Entered the Age of Capital Discipline
Two SharpenCX team members stand at their booth during the Opkalla Tech Summit in Charlotte, smiling and wearing branded black polos with orange lanyards. Their display table features laptops, product materials and a monitor demoing Sharpen’s cloud CCaaS platform as attendees network in the background inside a brick-and-glass event space with large chandeliers.
SharpenCX-Ytel Deal Signals New Phase of Contact Center Consolidation
A man smiles and points toward a large Coveo booth display at an event. The sign behind him reads “The Future is Business-to-Person, powered by AI Search and Generative Experiences,” with screens and exhibitor booths visible in the background.
Coveo Launches RAG-as-a-Service for AWS AI Agents
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Articles Tagged "Joelle Farley"

Editorial
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Digital Workplace
Updating Your Office 365 Governance Plan: Securing Content
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Information Management
Updating Your Office 365 Governance Plan: Administration
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Office 365 Governance: Establish Your Team
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How to Improve Business Processes with Office 365
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Digital Workplace
Why It's Time to Update Your Legacy SharePoint Intranet
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Digital Workplace
Office 365 Tools: Where to Begin
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Tackling SharePoint Intranet Requirements: Engaging Users
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Tackling SharePoint Intranet Requirements: Integration
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Social Business
Tackling SharePoint Intranet Requirements: More Collaboration, Less Email
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Social Business
Tackling SharePoint Intranet Requirements: Finding Content
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Information Management
More Tricks with SharePoint Lists
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Information Management
Singing the Praises of the Humble SharePoint List
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Social Business
3 Simple Ways of Putting MySites to Use
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Information Management
More SharePoint 2013 Search Tips for Power Users
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The Power User Cheat Sheet to SharePoint 2013 Search
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Is Your Information Architecture Ready for SharePoint 2013?
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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CX Has Entered the Age of Capital Discipline6 Marketing Technology Trends to Watch in 2026The Digital Experience Show's Biggest Moments of 2025Types of Social Media Influencers: Mega, Macro, Micro and Nano The Psychological Shortcut That Makes Email Marketing Work BetterYour Customers Aren’t Quiet—They’ve Given Up on Your Surveys
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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