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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Three dogs sitting outdoors beside a large collection of golden trophies and ribbons on a grassy field, symbolizing award success and achievement.
How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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Feature
Customers line up at a busy deli counter beneath retro signage reading “Catering for All Occasions,” as servers take sandwich orders behind the counter in a black-and-white photo.
What Is Customer Experience (CX) and Why Does It Matter Today?
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Editorial
A small golden puppy eats from a white food bowl labeled “FOOD” with paw prints, standing on a light wooden floor in a bright home setting.
Culture Eats Strategy, But CMOs Decide What’s on the Menu
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A healthcare professional gently holding a patient’s hand in a comforting gesture, symbolizing compassion and trust in medical care.
How WellSpan Humanizes Healthcare Through Digital Experience
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Some Consumers Find Zero Benefit With AI in Customer Service
Three dogs sitting on grass beside their owners during an outdoor training session — a golden retriever, a white poodle mix and a brown terrier — all on leashes and looking forward.
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
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Your Boss Needs a New CX ROI Language: The Customer Asset Model
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NiCE Launches AI Ops Center for Enterprise CX Reliability
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Articles Tagged "Legislation"

Feature
Article
Digital Marketing
TikTok Ban? Marketers Brace for Impact
News
Article
Digital Experience
Apple's 'Walled Garden' Under Fire: DOJ and States Challenge Anti-Competitive Practices
News Analysis
Article
Digital Experience
Biden's AI Executive Order: Balancing the Potential and the Pitfalls
News Analysis
Article
Customer Experience
Silicon Valley Bank Collapse: Unraveling the Impact on CX and Startup Ecosystem
News Analysis
Article
Digital Experience
5 Ways China Is Trying to Unaddict Kids From Social Media
Feature
Article
Customer Experience
What You Need to Know About China's Personal Information Protection Law
Feature
Article
Digital Workplace
Why Facebook Is Taking the Metaverse to Europe
Feature
Article
Information Management
Why US Businesses Are Adopting a Zero Trust Model With Technology
Feature
Article
Digital Marketing
Making Sense of the Growing Legislation to Protect Customer Data
Feature
Article
Digital Marketing
What Marketers Need to Know About Virginia's Consumer Data Protection Act
Editorial
Article
Leadership
Bringing Diversity and Inclusion Into the Board of Directors
Feature
Article
Digital Marketing
The Digital Services Act, The Markets Act and More EU Regulations for Big Tech in 2021
News Analysis
Article
Digital Marketing
Why Should the Potential TikTok Ban Matter to Marketers?
Feature
Article
Web Experience
California Privacy Bill Gets One More Chance Against Opposition from Facebook, Google
Feature
Article
Web Experience
Introducing Consumer's Online Bill of Rights
Feature
Article
Web Experience
Web Analytics: Congress Wades into 'Do Not Track' Issue
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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