Articles Tagged "Lisa Loftis"(Page 2)

Measure Twice, Act Infinitely – As if Your Customer Experience Depends on It

Tread Carefully with CDPs to Avoid the 'Trough of Disillusionment'

Drawing a Line Between VoC, Customer Experience and Customer Analytics

The Age of Ask – Alexa, Are We There Yet?

Is Data Ethics an Oxymoron? Customers Don't Think So

IoT’s Impact on Customer Experience? Immediate, Significant, Unavoidable

The DX-CX Tech Conundrum: Where Does One End and the Other Begin?

Customer Analytics Under GDPR: What CMOs Need to Know

Customer Data Platforms: A Contrarian’s View

GDPR Compliance: Just Because You Don’t Have to Doesn’t Mean You Shouldn’t

Great Employee Experiences Beget Great Customer Experiences

The Future of Customer Experience Is AI: Are You Ready?

The GDPR Customer Data Management Action List: Ready, Set, Go

Transforming Listening Into Action: Fortifying Voice of Customer Programs

The Path to Customer-Centricity Lies in Dismantling Data Silos

Surveying the Customer Experience Technology Landscape

Forget Bitcoin: Data Is the Prime Currency for Chief Digital Officers

Machine Learning Ushers in a New Era of Customer Experience

Are Your Customer Metrics Making an Impact?

How Marketers Can Prepare for the GDPR

What Marketers Should Know About the GDPR

Assessing Your Digital Workplace Maturity: Where Do You Fit?

Leading Digital Transformation: Are You a Trailblazer or a Neophyte?