Marketing & CX LeadershipCMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered. FeatureWhen AI Became Real in Commerce — and Why Experience Still WonRead nowFeatureThe CX Reckoning of 2025: Why Agent Experience Decided What WorkedRead nowFeatureWhat CX Leaders Miss When They Design Without HeartRead nowEmail’s Enduring Advantage in an AI-Disrupted Marketing WorldWhat's Ahead for Customer Experience Leaders in 2026?Stop Debating CX Metrics and Start Fixing What’s BrokenThe Metrics Are in Charge. Does Your Marketing Pay the Price?Invisible Personalization: The CX Advantage Customers Actually WantCustomer Experience Lessons From Classic Christmas MoviesExplore the Marketing & CX Leadership Channel
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