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Customer Experience

CMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.

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Editorial
A large, brightly lit red and green Gundam-style robot statue displayed inside a shopping mall or entertainment complex. The life-size mecha figure stands on a platform surrounded by railings, with shops and signage visible in the background.
Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
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Editorial
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CX Has Entered the Age of Capital Discipline
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News
Two SharpenCX team members stand at their booth during the Opkalla Tech Summit in Charlotte, smiling and wearing branded black polos with orange lanyards. Their display table features laptops, product materials and a monitor demoing Sharpen’s cloud CCaaS platform as attendees network in the background inside a brick-and-glass event space with large chandeliers.
SharpenCX-Ytel Deal Signals New Phase of Contact Center Consolidation
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A man smiles as he touches his hand to a glass wall while a humanoid robot on the other side mirrors the gesture, creating a moment of human–AI interaction in a modern indoor setting.
How Organizational Fundamentals Deliver Frictionless AI Experiences
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The CX Leader of 2026 Isn’t Who You Think
A man with short brown hair and a beard browses a clothing rack in a store, holding the sleeve of a black leather jacket while wearing a white T-shirt and jeans.
CX at Scale: How Leaders Can Connect Data People and Outcomes
A person wearing dark shoes and tights is about to step on a banana peel on a sidewalk, captured close-up from ground level.
If Your Experience Falters, Customer Loyalty Follows — Fast
A wooden artist mannequin is sprawled face-down on a sandy mound, positioned as if it has collapsed or is struggling to climb the hill.
Your Customers Aren’t Quiet—They’ve Given Up on Your Surveys
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Cognitive Diversity Is the CX Advantage Most Teams Overlook
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Articles Tagged "Microservices"(Page 3)

Editorial
Article
Digital Workplace
Beware the Many Dangers of Blind Technology Adoption
Feature
Article
Information Management
Chef Pushes Cloud-Native, Container-First Environments with Updates
Feature
Article
Information Management
VMware Acquires Cloud Metrics Provider Wavefront
Editorial
Article
Digital Experience
Why You Should Adopt Microservices and Move Beyond Cloud Washing
Editorial
Article
Digital Experience
Forrester Analyst: PaaS a ‘Revolution’ for Web Content Management
Editorial
Article
Digital Experience
Microservices Make Inroads: Reinventing Scalability
Editorial
Article
Digital Experience
Microservices Make Inroads: Replacing the CMS Monolith
Feature
Article
Information Management
Mobile, Microservices Merge: What This Means for You
Editorial
Article
Social Business
Looking Back: Breaking the IT Cultural Bottleneck
Feature
Article
Information Management
VMware, Microsoft Push Microservices at Their Own Pace
Feature
Article
Customer Experience
Have Microservices Rendered SOA Obsolete?
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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