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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The Overlooked Owned Channel Sitting in Every Inbox
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How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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Customers line up at a busy deli counter beneath retro signage reading “Catering for All Occasions,” as servers take sandwich orders behind the counter in a black-and-white photo.
What Is Customer Experience (CX) and Why Does It Matter Today?
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Culture Eats Strategy, But CMOs Decide What’s on the Menu
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How WellSpan Humanizes Healthcare Through Digital Experience
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Some Consumers Find Zero Benefit With AI in Customer Service
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Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
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Your Boss Needs a New CX ROI Language: The Customer Asset Model
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Articles Tagged "Microsoft Viva"

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Article
Digital Workplace
Microsoft's Viva Engage Assures Us Yammer Is Still Here, Slack Announces Price Bump, More News
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Knowledge & Findability
Microsoft Viva Topics and SharePoint Syntex — Better Together
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Employee Experience
Improving Employee Experience in the Hybrid Work Era: Blum's Story
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Employee Experience
Communications Provider Staffbase Acquires Valo Solutions
News
Article
Digital Workplace
Microsoft Adds New Elements to Viva, Box Gets Tighter With Slack, Zoom & More News
News
Article
Digital Workplace
Microsoft, LinkedIn, Teams Pulled Together, Google Offers up Spaces & More News
Editorial
Article
Learning & Development
Why Now's the Time to Integrate Learning Into Your Digital Workplace
Editorial
Article
Digital Workplace
Has Microsoft 365 Been Clinically Tested?
Editorial
Article
Learning & Development
Microsoft’s Viva Learning Meets an Unmet Need
Editorial
Article
Employee Experience
Is Viva Topics the World’s First Topic Computing Solution?
Editorial
Article
Employee Experience
Microsoft Viva Marks Next Step for Employee Apps But Challenges Remain
Editorial
Article
Digital Workplace
Microsoft Viva – Who Is It For?
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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